Unassigned Work Orders

  • Create a work group called ‘Jobs not Assigned’ (Go to Settings->Manage Lists->Job Groups)
  • Create a dummy user called 'Jobs not Assigned'. Then assign it to work group ‘Jobs not Assigned’ (Go to Settings->Manage Users->)
  • Job Groups

  • Go to each Service Provider’s profile and make them ‘Team Lead’ of this work group ‘Jobs not Assigned’

  • Jobs not Assigned

  • Assign these unassigned work orders to this dummy user ‘Jobs not Assigned’. Your Service Providers will now be able to see these work orders in the mobile app.

Note: Have the Service Providers logout and log back into the mobile app for the changes to take effect.