Notification for Customers

Text message notification

Setup Field Promax text messaging service to

1. Notify your customers when a visit has been scheduled.
2. Send reminders to your customers about the scheduled visit.
3. Notify your customers when the Technician is en route to the customer’s location.

Setup:

• Text Message Settings: From the left panel, go to Settings=> Company=> Text Message Settings=> (check the appropriate check boxes to customize your messages and set up reminders).


• When “Notify Customer by Text Message” has been turned on, your customer will receive a text message indicating that the work has been scheduled. Therefore, be cautious that the visit is being accurately scheduled when created.