In today’s technologically advanced world, the process of creating, distributing and completing work has been revolutionized. The markets in field service have become globalized, which is making small-sized and mid-sized organizations redefine their workforce in the field.
In the process of planning and organizing the operations of field service, accounting for various variables is not easy at all. Unexpected employee illness, vehicle breakdowns and more than usual time spent on field service result in unnecessary setbacks and delays.
While more field technicians enjoy resolving issues faced by customers, they don’t like the admin work and paperwork associated with the field workforce. Many repetitive, monotonous and unnecessary activities tend to reduce the productivity of the technicians. They feel unsatisfied and inefficient, which is never good to ensure a positive relationship between employees and customers.
Problems on-field workers have to struggle with
A field technician has to juggle a lot of things together like part requisitions, work orders, inspection checklists, time-sheets, customer quotes and more. When multiple unproductive administrative activities surround a field technician, the machine service part of the job receives a limited time only. Reduced employee productivity combined with job dissatisfaction, customer dissatisfaction, and other spin-off disasters creates a bad working environment.
Manual work takes away the productivity and time. Plus, it increases the chances of errors. For instance, the use of excel sheets for scheduling can’t consider all employee-affecting factors. These effects include long commutations, wasting time in the equipment they don’t understand properly and more.
The necessity of a management software inclusion in field service
With a reliable field service management software, real-time workforce planning, execution and shipping become automated. You can utilize this automation to maximize the use of the available workforce. This also takes away the chances of having unsatisfied customers due to some unpredictable circumstances. Using the right type of software for field service management can do wonders in terms of everyday task automation and efficiency.
Organizations have found a massive productivity increase by including a field service software solution. Such a solution removes the need for struggling with manual paper notes, photographs and receipts. Technicians can conveniently keep a record of work timings, descriptions, utilized materials, and many other details right on their smart devices.
Beyond that, the software eases the process of assigning and dispatching field technicians with maximum profitability and productivity in mind. Completing the lifecycle of field service doesn’t take too much effort. All scheduling, planning and organizing processes become time-efficient and cost-effective.
A software solution designed for field service management brings more coordination in the work by automatically handling various dependencies of planning as well as scheduling.
Impact of innovative software on field service management:
1. Smart scheduling
As mentioned before, automated scheduling is possible with a management software solution for field service. The advanced technology includes the intelligence factor in the scheduling capabilities. The software uses factors like job urgency, employee location, and others to choose the best-suited technician for a job.
An intuitive solution also includes real-time location tracking, which helps to conveniently optimize appointments. Managers can utilize insights to remove potential glitches and prompt interventions.
2. Greater productivity
The intuitiveness of management software for field service saves employees from manual receipts, scribbled notes, photographs, and other elements. A high-quality solution allows field service technicians to add and track everything from the log timings and work descriptions to collecting customer signatures and the used materials. This is how most of the necessary information goes into the system effortlessly and gets stored safely in the background cloud. Hence, employees can retrieve the needed information from any location with the help of any smart device.
Thus, a quality software solution holds the capacity to bring smoothness into the work approach of technicians in field service. The administrative work hassles get out of the picture, so field technicians can improve their core competency in providing repair and other services for machinery.
3. Reduced level of stress
With a reliable software solution, employees feel less stressed out about their field job. Usually, field workers have to face the pressure of running late due to unnecessary tasks. This leads to more stress from waiting customers and managers. These stressful scenarios go away with the transparency acquired with a software solution that adds better visibility for all stakeholders. Managers and can identify the location of a technician and how he is moving from one task to another.
Another stress-busting benefit is the balance in the professional and personal life of field service employees. Improved job clarity with the including of accurate on-ground situation reduces the burden from employees. They feel more focused and healthier with a structure provided to professional life. This boosts personal life happiness as well.
4. More job satisfaction
With the optimization of service delivery, you can assign the right jobs to the right technicians to ensure maximum time efficiency. The system enabled with IoT attains self-diagnosing abilities and indicates the components and parts that need replacing or servicing. These insights allow every technician to keep the right tools and remember the necessary techniques to provide quality services. The use of collaborative features tends to increase collaborations of employees with managers and remote aids. This ensures the completion of the job in just one go.
5. Enhanced workplace safety
Workplace safety is another valuable benefit of using trusted software for managing field service. Several reliable software solutions take into account the hazardous nature of workplaces. This allows employees to feel and be safer while working in different locations.
Find effective management software for field service
Keeping the employees satisfied, happy and productive in field service is possible with the right tool. The remote workforce communicates and engages with customers directly. Hence, their satisfaction, productivity, and happiness should matter to an organization. Thus, look for a modern-age solution in the form of a software solution for field service.
Successful adoption of the right technology will take the workforce management process to a whole new level of excellence. So, find the right one by evaluating the features and aligning them with your small or mid-sized company requirements.