Field Promax vs. Service Max

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The Field Service Industry is expanding its territories and elevating its standards with increased customers and the need for digital support. Various field service companies, ranging from HVAC service providers to Flaggers, prefer field service software to bridge and enhance their field and office work simultaneously. Field Promax is one of the leading field service software that works with various industries, managing their work orders and streamlining their business flow. After various speculations and keen study, ServiceMax is another growing yet established field service-based software that has helped various industries improve customer relationships and focus more on the asset management part of field service. The blog gives you a comprehensive insight into the difference between the two software and helps you understand their functionalities better.

Field Promax Service Max
It is a Field Service Software that streamlines all the work orders, schedules and dispatches, technicians, and other business components on the same platform. It is a CRM platform that has collaborated with Salesforce to provide an asset-centric field service optimization engine. It is an asset-centric Field Service Management software.
Field Promax provides technicians with accurate information regarding the scheduled work order like the customer information, type of work, required assets, etc. The technicians are provided only with the necessary information in connection with their field service and nothing more. Asset 360 provides critical information regarding asset entitlement, maintenance history, contract coverage, location, subcomponent attributes, etc., to users like field technicians or contract managers. The management can scrutinize the information to be visible for authorized personnel only for security purposes.
Field Promax provides Invoices and Estimates templates that technicians can use right from the field. These bills are sent to customers via email to receive their approval. It helps keep a record of all the expenses, field service, and working hours. The software helps prevent revenue leakage through proper management of contracts and warranties. They also provide customizable templates for the warranty and contracts to help generate profitable revenue streams.
Field Promax as a field service software manages all their work orders effectively. It provides customers repetitive services based on their requirements with just one click. It streamlines all their work orders to automate scheduling and dispatching. As an asset management software, it also focuses on providing solutions that help maintain optimal inventory levels, accurately automate returns, and track depot repair processes. It makes sure the journey of the assets back and forth is managed safely.
Field Promax uses various integrations like IoT, AI, QuickBooks, and GPS to manage proper communication, live tracking of technicians on the field, and unlimited access to customer data. QuickBooks Online Integration is in two-way sync with Field Promax. They exchange customer databases and have access to their projects along with the invoice details. With GPS features, technicians can estimate their travel time before dispatch, managers can track technicians on the field in real-time, and tracking assets becomes easier. The software also provides preventive maintenance features that come with customized maintenance plans for customers to choose from. ServiceMax joined with Salesforce has a more effective form of working. It provides an IoT-based maintenance feature offers pre-built preventive maintenance plans to save time and increase revenue through proactive business models.
The Field Promax mobile app comes with similar features on the website software. However, the mobile version has added features that increase technician productivity. The Field Promax Mobile App allows GPS Tracking technicians on the field in real-time, capturing fieldwork images for proof, generating invoices from the field, track working hours, and more. The ServiceMax software comes with a turnkey mobile app called the ServiceMax Engage which allows organizations and industries to use the software to connect to their customers, operators, owners, etc. It aims to improve customer experience and manage digital asset data. The mobile app serves organizations by helping them maintain accurate asset data, help customer demands for self-service and a transparent service process.
The mobile app also enhances communication between team members from the field to the office or even within the field. It helps with Team Management and allows team leaders to keep a check on their members on the field based on their performance, attendance, working hours, etc. The mobile is integrated with time cards to track working hours and features to track previous equipment used on the field. Another feature included in the mobile app is the Zinc Intelligent Remote Service. It helps technicians connect with the back office like the management via cal (audio or video), hotline, broadcasts, etc., for emergency support or clarifications right from the field.
Field Promax is exclusively known for its Scheduling and Dispatching. Users can schedule work orders on the calendar and appoint the respective technician based on their availability with just a drag and drop. Notifications are sent via SMS or the app to customers and the technicians before dispatch. The sync between Asset 360 and Salesforce Field Service provides optimized scheduling and dispatching without integration. It provides accurate information like scheduling actions, a Gantt chart, a map, and an interface for the dispatcher to complete his work order effectively. Schedule optimization helps minimize overall costs, working hours, and travel time.
Field Promax is equipped with reports and dashboards features to help understand the progress of the industries. It provides detailed graphs based on the daily, weekly, and monthly reports from different sectors like customer response, work orders, estimates, invoices, payments, etc. ServiceMax also helps understand performance metrics and track them to help alter and improve service operations. They provide highly configurable dashboards to help companies become more proactive and make better decisions with minimal risks.
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Although Field Promax and ServiceMax work to focus on different factors, they both serve the field industry to ensure a better working environment and service solution for their customers. They help enhance their user experience with easy tools and features to expand small and medium businesses. The field service management software helps enhance the potential of the companies by streamlining their work orders and managing all their field service aspects. ServiceMax, on the other hand, focuses on managing its customer relationships with an asset-centric approach. 


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Author Name :

Joy Gomez