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The Best Fire Department Dispatch Software: Our Top Picks for 2023

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Saving lives is tough. Saving time in the process is tougher.

Whether you volunteer at local fire departments or run a fire and security company in your area, you know how true is this. The importance of being on time and running things smoothly is paramount when it comes to fire department operations. And if you are still doing it manually, you are open to greater risks, making your job more challenging. That is why fire departments everywhere are leaning towards fire department dispatch software.

Get the best possible accuracy and efficiency with Field Promax Fire Department Dispatch Software. Sign Up Now.

Out of nearly 30,000 fire departments nationwide, over 80 percent are made up of all or mostly all volunteers. In small cities, rural areas, and country towns across the country, fire stations operate a fire department dispatch to protect their community on very little budgets with very few resources. The most efficient way to optimize the limited resources is to automate the processes.

This is where fire department software comes into play. The cutting-edge software streamlines and standardizes the processes, adding more scalability, transparency, and most importantly, efficiency to the whole operation. With this software solution integrated into your systems, you can assign and dispatch personnel with just a click of a button. Be it a scheduled inspection or an emergency service call, having a smart, digital tool at your disposal only adds to your efficiency.

The question, however, is which software solution gives you the best performance. With the market overflowing with hundreds of thousands software options overflowing the market right now, choosing the right option for your organization could be a challenging task. 

To help you choose, we have listed the best fire department dispatch software solutions based on their popularity and performance. Go through the features and pick the one that best suits your needs.

field-promax

Over the years, Field Promax has been chosen as the most popular open source fire department software by almost every leading fire and security company, as well as various small companies around the world. It has been proven to be the most efficient, cost-effective, and simplest software solution for fire departments. 

Essentially, Field Promax is a Field Service Software that serves various service-based businesses such as fire and security. It helps streamline and organize their business by automating the business process. Thanks to its advanced features, you can take care of each and every administrative task in your business, such as scheduling, dispatching, work order management, billing and invoicing, reports and analysis, customer management, technician monitoring, time-tracking, repeat order management, and so much more.

The highlight of Field Promax is that it offers you a comprehensive dashboard with organized calendar view. You can view all your technicians’ schedules, color-coded and organized as daily, weekly, and monthly order on a single platform. From this, you can simply assign and dispatch your staff with just a click, both from your computer and your smartphone. This way, you have total control over your operations, no matter where you are or what time of the day it is.

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2. Rescue Hub

Rescue Hub

Rescue Hub is an EMS and fire department online platform that allows users to consolidate all of their paper roster, training files, and other necessary sheets into a single, private training hub. This hub can then be easily accessed with a mobile device or tablet. It also boasts training task assignments, online training creation, a training session scheduler, and a progress tracker.

More Features:

  • Attendance tracking
  • Attendance management
  • Communication management
  • Compliance management
  • Employee certification
  • Event calendar
  • Event scheduling
  • File management
  • Instructor management
  • Reminders
  • Training support

3. Firework RMS

Firework RMS

With an intuitive workflow that enables the management of all your fire department needs, Fireworks RMS is a complete fire department and EMS solution. It binds together the two main functions of a fire service: suppression and prevention. Integral data information, like emergency contact locations, Knox box locations, and more can be accessed with a mobile device.

More Features:

  • Scheduling
  • In-vehicle navigation
  • Custom map views
  • Training
  • Can be used on Android, iPhone, and iPad

4. FirePrograms

FirePrograms

FirePrograms lets users view critical information on every location, which includes pre-incident plans, emergency contacts, on-site hazardous materials, and more⁠—all while you are working in the field. Users can access it or finish incident reports by simply logging into their incident browsers. It is also ideal for monitoring all turnout gear inspection, cleaning, and maintenance.

More Features

  • Search
  • Event calendar
  • Scheduling
  • Activity management
  • Inspection management
  • Facility pre-planning data
  • History tracking
  • Equipment tracking
  • Training
  • Online support

5. FireHouse Manager

FirePrograms

FireHouse Manager is a web-hosted software that tracks PPE, apparatus, inventory, inspections, and maintenance. It is user-friendly, affordable, and can meet the requirements of governing agencies. For the most part, this tool has been helping fire departments seamlessly transition from traditional paper files to electronic file recording.

More Features:

  • Equipment tracking
  • Search feature
  • Training
  • API

6. StationSmarts

StationSmarts

StationSmarts is another leading web-hosted fire department dispatch software solution designed to help fire departments manage all of their operations from one database. It provides fire department features, such as custom map views, equipment tracking, scheduling, and more. It also offers training via in-person sessions, documentation, and online. It can be used as a SaaS, Windows, Mac, iPhone, or iPad software.

More Features:

  • Search
  • Scheduling
  • Custom map views
  • Equipment tracking
  • Facility pre-planning data
  • Incident response checklists
  • Email management
  • Document storage
  • Facility management
  • Equipment tracking
  • Equipment maintenance
  • Inspection management
  • Records management
  • Geographic maps
  • Alerts/escalation
  • Training management
  • Compliance management
  • Reporting and statistics
  • 24/7 live support

7. Aldatec

Aldatec

In Aladtec, users can swiftly generate reports, like scheduled time and payroll and custom form reports. Reports can also be exported to meet certain reporting requirements. Furthermore, it has a well-experienced staff that offer free unlimited training and support via chat, email, or phone.

More Features:

  • Availability indicator
  • Scheduling
  • Event calendar
  • Shift management
  • EMS service roles time clock
  • Electronic signature
  • Equipment tracking
  • Fleet management
  • Incident response checklists
  • Refusal statements
  • Dispatching
  • Incident mapping
  • Certification management
  • Court management
  • Court management integration
  • Training
  • 24/7 live support

Wrapping Up

Fire and security Department

Fire departments face tremendous challenges on a daily basis while they work to keep the communities safe. They need to make sure that the response time to emergencies is minimum and the team of firefighters is ready and prepared anytime.In light of these challenges, fire departments often lack the ability to manage required fire equipment availability, policy compliance, and adequate training to the firefighters. This is why, it is important that you choose fire department dispatch software that best suits your requirements.

Before you invest your valuable resources into any software, make sure it gives you the best value for your money. Keeping that in mind, you can safely pick any of these software solutions mentioned in this blog for your organization. All of them are leading performers in this field and provides phenomenal service. However, if you don’t want to go through the entire list and take up the hassle of research and comparison, just go for Field Promax.

The reason we recommend this software is because it gives you an end-to-end automation solution. It is practically the one-stop solution for all your processes. It is designed specifically with the needs of fire departments in mind, offering customized features and services that caters to your specific needs. And all of these is available at a surprisingly pocket-friendly price. What’s more, you get a free trial period and 24/7 online support every step of the way. What more could you possibly ask for?

For more features and deals, contact Field Promax.

Joy Gomez

My world is made up of codes. It is the central element that drives my universe. I am a self-taught, process-driven programmer with a creative bent of mind. Since I was an engineering student, I dreamt of creating something unique. To satiate my creative appetite, I took to coding. Blessed with abundant support and generous scholarships from my employers, I simultaneously worked full-time and pursued my dream. My passion and high productivity helped me in my journey as well. Finally, I created Field Promax to follow my drive of coding and streamlining processes; and do more of what I know best—coding.