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The Complete Guide to Find the Best Mobile Workforce Management Software

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If you are running your company with a mobile workforce, this blog is for you.

The key feature of service-based businesses is that your employees are scattered across town instead of working within specific premises. This is, at the same time, your greatest strength and your biggest challenge. 

On one hand, they are your resources, your biggest asset that keeps the wheels of your business running. But on the other hand, you cannot monitor or manage these resources like other businesses where everyone works under the same roof. Therefore, you need some digital tools and resources to manage your mobile workforce. And this is where mobile workforce management software comes into the picture.

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The increasing prevalence of mobile devices, secured wireless networks, field service mobile apps, and virtual desktops has provided new mobile workforce opportunities for small and medium-sized businesses as well as enterprises. However, a mobile workforce requires tighter controls around acceptable use, security and support, and a strong mobile workforce management strategy.

To this end, a dedicated software solution that helps with managing your mobile workforce may be your biggest asset. This gives you complete control over your resources, enabling you to monitor them no matter where they are working. This further adds more transparency and scalability to your business, which, in turn, improves productivity and profitability as a whole. 

Considering the significance of mobile workforce management systems, it is rather obvious that they can be your biggest competitive advantage. And their popularity is skyrocketing. So, if you are yet to grab one for your company, this is your time. And you have no more time to waste.

Having said that, adopting new technology is scary, especially for small businesses. You might have a thousand questions before you make your decision, and that is only wise. With no time to waste, you cannot wander around the internet looking for answers. And you don’t have to.

This blog is carefully curated to provide answers to all your questions about mobile workforce management software. Go ahead and give it a read. You will likely come out with a clear picture to make your next move.

In a nutshell, Workforce management (WFM) software is a suite of tools that helps ensure employees are in the right place, at the right time for maximum productivity.

To explain, mobile workforce management (MWM) software is a category of software and related services used to manage field teams, i.e., employees working outside the company premises. 

Mobile workforce management capabilities vary across solutions and industries. Introductory-level software typically features employee time and attendance tracking and may or may not include basic employee scheduling. More robust solutions, on the other hand, tend to offer labor forecasting, advanced scheduling, and real-time employee management, among other services designed to help optimize efficiency and minimize costs.

MWM companies typically have experience supporting different types of companies, each of which may have different requirements for the particular devices, services, and software required. That experience makes it possible to provide different service companies with functional apps and web-based tools to take care of their business processes and get them up to speed quickly.

MWM is often confused with the somewhat similar Managed Mobility Services (MMS) and the terms are sometimes used interchangeably. However, MWM services generally provide the devices as well as software and services, where the focus is more on field-based work order utilities. MMS, on the other hand, focuses on enterprises, connecting out-of-office workers to servers, databases, management, and other employees on the go.

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2. Why Should You Use Workforce Management Software?

Simply because human beings lack the processing power to make decisions based on massive amounts of data and sometimes exhibit confirmation bias, software solutions may be better suited for some managerial tasks than people. WFM forecasting engines, for example, use elaborate algorithms to learn from history and predict the future. This is done with a degree of precision that would be difficult for most managers to accomplish without the help of a team of analysts.

WFM software is also capable of streamlining laborious and error-prone tasks, such as calculating hours from punches and properly applying all of the pay rules. By bringing these processes online and letting the system handle them for them, employers can reduce mistakes, save time, and have data available for payroll sooner.

To sum up, WFM software solutions standardize and streamline business processes by automating them. This enhances efficiency, improves productivity, adds transparency, and as a result, increases profitability by boosting your mobile workforce performance.

3. What Should You Consider Before You Choose A Mobile Workforce Management Software for You?

Before you invest your money in any mobile workforce management system for your business, make sure it is worth the investment. To this end, you need to ensure that it meets your requirements to the T. So before you make a decision, check whether the software solution has the following features:

Scheduling and Dispatching

The backbone of any service delivery business is accurate flawless scheduling. If you cannot assign the right technician to the right job, and more importantly, if the assigned technician cannot reach the job site and complete the job on time, your business will reach nowhere. This is why you need to automate your scheduling and dispatching process so that there is no mismanagement, lag, or error. And if your mobile workforce management system cannot do that for you, it is of no use.

Time tracking

WFM software is often compatible with web-based timesheets, time clocks, mobile apps, and point of sale (POS) devices so employers can capture hours worked at the source. The system then automatically processes the data according to individual business rules and policies and sends it to payroll.

Analytics

Built-in dashboards provide real-time visibility into scheduling and attendance data so that managers can address potential issues before they become problems. They can also run reports on key indicators to see how their workforce is performing over a period of time.

Reporting

Reporting through workforce management software gives users a tool for presenting data in informative visualizations. By compiling information into a report format, data is easy to interpret and share. The accessibility of data through a report allows all stakeholders to view the resources they need, regardless of technical ability or analytics experience.

Mobile Accessibility

WFM software that’s compatible with mobile devices allows managers to fill open shifts or make replacements almost instantaneously. When someone calls out, for instance, employers may use a smartphone or tablet to quickly search for available employees and ensure that coverage is optimal.

4. Which Mobile Workforce Management Software is the Best for You?

If you look around, you will see that today’s market is overflowing with hundreds of options for workforce management systems. Most software solutions offer these features, and all of them claim to be the most effective option for field service businesses. But it is practically impossible for you to research every one of them and figure out what works best for you. 

To help you with the task, here are the best three options for mobile workforce management. Keeping in mind the features, we have compiled this list based on their overall performance, popularity, and potential for the maximum ROI.

HouseCall Pro

#3 HouseCall Pro

One of the leading mobile workforce management software in today’s time, Housecall Pro is known for its extensive range of features. Despite this, it is impressively easy to use. Whether you need automated scheduling, improved dispatching, reduced paperwork, and improved monitoring– this is a great choice for you.

mHelpDesk

#2 mHelpDesk

mHelpDesk boasts one of the greatest field management apps. With this software, you can leverage all the necessary features mentioned above, through your smartphone. This gives you enhanced control over your mobile workforce. It has one of the most impressive user interfaces as well.

field-promax

#1 Field Promax

The software solution that tops the list is Field Promax. Why? Because it offers you all the necessary features and then some. As such, it is best described as the one-stop solution for mobile workforce management. 

To top it off, it has certain tools that enable you to manage your mobile workforce with just a few clicks. For example, Field Promax has the best GPS tool, making real-time employee monitoring and routing a cakewalk. It also has a comprehensive dashboard organized with distinct color codes to show you your entire employee schedule. This way, you can rest assured that there will be no mix-ups or errors in your scheduling and dispatching process. It is optimized for mobile, available on both Android and iOS devices, and super easy to use– the list is endless. No wonder it is the most popular choice when it comes to mobile workforce management

Wrapping Up

We hope the blog gives you a clear idea about mobile workforce management software and how to choose the right system for your business.

Considering the criteria, you can safely choose from our recommended list. But if you want nothing but the best, Field Promax is the right choice for you. 

In addition to the chock-full of features, Field Promax garners admiration and popularity for some more reasons. For example, it guarantees the most reliable and on-demand customer support, the most seamless onboarding experience, the best user experience, and more importantly, the most competitive price.

There is also a 14-day trial period and free demo available. No credit card is required to sign up.

What more can you ask for?

So, go ahead and start your journey to the most efficient mobile workforce management with Field Promax.

For more information on features and deals, contact Field Promax.

Joy Gomez

My world is made up of codes. It is the central element that drives my universe. I am a self-taught, process-driven programmer with a creative bent of mind. Since I was an engineering student, I dreamt of creating something unique. To satiate my creative appetite, I took to coding. Blessed with abundant support and generous scholarships from my employers, I simultaneously worked full-time and pursued my dream. My passion and high productivity helped me in my journey as well. Finally, I created Field Promax to follow my drive of coding and streamlining processes; and do more of what I know best—coding.