Top 5 Tow Truck Dispatching Software in 2023
Do you own a tow truck business? It is time to automate to increase both your productivity and profitability!
Get a tow truck dispatching software solution to achieve that goal.
Tow truck dispatching software is essentially a digital tool that automates and streamlines tow truck business processes. Automotive towing and recovery companies can better manage their operations and help consumers in need with the use of towing software. This might combine functions for managing truck dispatch, processing payments from customer databases, GPS tracking and accounting.
To get towed automobiles ready for drop-off, these technologies may also identify and connect with garages and auto repair facilities. These products are used by office managers and tow truck drivers to answer emergency calls, pick up clients, and handle back office duties. They occasionally integrate with accounting or fleet management software.
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Typically, trucking dispatch software includes features like online scheduling and automated routing. Additionally, dispatchers may watch driver availability, maintain tabs on truck capacity, and closely monitor shipment orders from a single digital hub.
Others are an all-in-one solution that offers a more comprehensive picture of truck dispatching, while some solutions are only intended to be used as a dispatching tool. Whatever the situation, managers frequently use a PC panel to control tow truck dispatch software, while employees and drivers use a truck dispatching app.
Using dispatch software for trucking has a number of advantages, including the following:
. GPS tracking:
The technology makes it simple to keep track of drivers: The majority of these towing dispatcher systems provide GPS tracking features to let dispatchers know about the drivers’ whereabouts.
. Accurate estimates and real-time invoicing:
Truck dispatch software solutions give businesses access to a variety of helpful financial management tools that enable them, among other things, to create estimates for clients, track receipts, and process invoices.
. All-encompassing scheduling and dispatch management:
A towing dispatcher offers a lot of versatility for businesses in this market to be ready for any kind of dispatch, whether it be a full truckload or a less-than-truckload. Due to this, working with more third-party logistics companies and satisfying a wider range of clients is simplified.
Considering the benefits, it is only practical that you choose a tow truck dispatching software that gives you all of them, and enhances your process efficiency in a way that you are able to reap the best value for your money.
So, what is the best towing dispatch software? What should you pick for your trucking company?
Here are the best choices available to you.
Table of Contents
1. Field Promax
The most user-friendly, compact, and reasonably priced towing dispatcher software is Field Promax. It is a cloud-based application that offers an all-encompassing automation solution for scheduling and dispatching, work order management, time-tracking, and reporting, among other things.
In order to give owners of trucking companies complete control over their activities, Field Promax is packed with useful features and functionality. From the palm of your hand, you can manage your client database, employee locations, ongoing job status, forthcoming appointments, bookkeeping, invoicing and every other conceivable task.
On a single platform, the cutting-edge digital application offers a full work order management suite that includes an intuitive scheduling and dispatch tool, a comprehensive dashboard where you can see all of your schedules and routes at once, and color-coded calendar views. In order to automate and streamline numerous projects at once, the all-in-one dashboard gives you access to employee schedules in various formats (daily, weekly, monthly, as well as individual schedules), customer details, and job order information. The distinct color codes help you organize your calendar effectively by removing any potential risks for double bookings, overbooking, management errors, or missed deadlines.
Additionally, Field Promax includes a built-in GPS-enabled truck dispatcher app that enables administrators to oversee any administrative activity from wherever they are. Thanks to the flawless two-way sync with QuickBooks, not only business owners or managers but also your field technicians may access relevant client details, accept job orders, update work status, and even compose and send invoices directly from the field using the app. It is compatible with both iOS and Android. You can easily access every feature with this truck dispatch app. It also supports QuickBooks integration. Therefore, all financial information, such as payment and expense details, can be easily synced with Quickbooks to eliminate duplicate data entry.
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Right next on our list, Samsara deserves the hype as one of the most popular and efficient tow truck dispatch software. Several elements of this comprehensive fleet management solution can be customized to meet your specific requirements. But most importantly, it is known for its intuitive software that offers real-time tracking and live alerts, providing an exceptional user experience.
Compared to most other fleet management technologies, they provide a wider range of products, such as a dashboard, hardware, apps, and driver workflows, equipment monitoring, site visibility, and vehicle telematics. Samsara does more than only provide fleet management software. it also builds relationships through several touchpoints. Despite the plus points in crucial aspects, there are some limitations, chief among them being the reliability of the software and operating systems, despite the fact that it performs a little bit of everything.
3. InTow Software Suite
For any towing service, the InTow Software Suite is a comprehensive fleet management system that makes it easier to monitor calls, dispatch trucks, and communicate with drivers in the office. The InTow Software Suite controls all service operations associated with data management, driver communication, GPS tracking, call dispersion, and truck dispatching/routing. This includes the InTow Manager, InTow Messanger, InTow Mobile, and InTow GPS platforms.
Using the system, drivers are able to concentrate on car hauling, VIN scanning, invoice writing, payment processing, and picture/note taking, while operators may concentrate on managing service requests, calls, and dispatch towing trucks using InTow. Every time a service call is made, InTow records all relevant information and saves it in a safe database that is accessible through simple reporting tools. When a call is assigned to a driver, these service data are automatically communicated to their cell phones or mounted mobile terminals. The office staff can maximize revenues on each call by dispatching the closest available vehicles to service locations, thanks to integrated GPS tracking technology.
Omadi’s truck dispatch software platform is a premium choice for all kinds of trucking companies. Increased visibility into corporate operations thanks to Omadi’s towing management software platform leads to higher productivity, lower administrative costs, and greater influence over the direction of the organization. A thorough dispatch, fleet, and employee management system is used to achieve this. The software also offers configurable reporting, giving businesses insight into every aspect of their business.
For companies in the towing sector, Omadi is a cloud-based system that includes dispatching, fleet and yard management, billing and invoicing, customer relationship management (CRM), and more. Omadi has a drag-and-drop dispatching interface that may be customized to match business policies and procedures. Telematics GPS systems can be integrated to track vehicles in real time.
The iOS and Android Omadi mobile apps feature custom forms, dispatch alerts, photo and video management, electronic signature capture, and more. They may be used online or offline. The system automatically assigns an unchangeable date, time, and GPS stamp to all captured and uploaded photos and videos before storing them. The program also adds a date, time, and GPS location stamp to the electronic signatures it captures, confirming locations, completion times, and service authorization.
5. Towbooks management Software
Towbook is another cloud-based fleet management solution that tops the chart of popular towing dispatch software. Through dispatching, vehicle impoundments, and invoicing, Towbook assists businesses in managing operations connected to consent towing, roadside assistance, and more. Routing, client administration, maintenance management, and billing are important functions.
Towbook, which is made for companies of all kinds, automates every step of the towing dispatch process, from hiring drivers to setting pricing to giving workers more job orders. By generating statements, taking payments, tagging numerous accounts, and performing other functions, it enables businesses to manage client accounts. The system also includes a user interface for accepting or rejecting requests for work orders, uploading photos, and assigning drivers.
Towbook integrates with Quickbooks to create and distribute invoices among team members and collect unpaid invoices. Monthly subscription pricing is offered, and customer service is provided through phone, email, and other internet channels.
If you use the correct dispatching software, you can observe, track, and manage your truck dispatch activities from a single platform. Truck dispatching software optimizes all operations for your company and your staff, including scheduling, compliance, communication, and job management.
To choose the best tow dispatch solution, carefully consider the ones we have listed above. As demonstrated, the best dispatch software for truckers won’t simply help you save money; it will also make running your company more efficient.
To this end, the most efficient software solution available at the most affordable price is definitely Field Promax. Designed to simplify field service management and increase efficiency, it has the best tools and features to make your trucking business more efficient, productive, and profitable. It features one of the best dynamic scheduling and dispatching tools available in the market right now, complete with color-coded multiple calendar views (daily, weekly, monthly, and individual) with a comprehensive dashboard, advanced GPS tracking technology to monitor your fleet in real-time, integrated mobile app to keep your field staff connected with the office, and also, the best estimating tool to send deal-winning quotes with the stunning feature to turn approved estimates directly into work orders.
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Truck dispatch and routing software supports you in tracking your assets and inventory, optimizing delivery routes and schedules, and lowering risk factors connected with the freight and logistics sector, all of which help lower trucking company operation expenses.
Truck dispatchers rely on various tools and software to track, view, and manage dispatch activities, including:
- Truck routing and scheduling software: This program aids truck dispatchers in planning new routes for their drivers. In order to prevent wasting time and resources, it offers dispatchers the flexibility they need to change flights and add stops in real time.
- Fleet Management: This software helps streamline the tasks associated with fleet management. As a result, the truck dispatcher is able to supervise drivers more effectively, track incidents, and optimize routes. Every message that is sent throughout the journey is likewise recorded.
Truck locator: This application saves dispatchers time by assisting them in locating the closest driver. Additionally, this feature makes it simple to look for a driver by putting in a specific address, searching within a personalized polygon, or looking for a certain landmark.
Trucking dispatch software can range anywhere from $40 per user to $590 per user, depending on the features and other factors. However, Field Promax is one of the most affordable options, starting at $39 per user per month. It also offers flexible packages accommodating your changing needs.