The global IT service industry is one of the most prosperous industries of our age that is expected to reach a jaw-dropping $1123.57 billion by 2025. The information technology industry employs thousands and thousands of employees in the US alone. And, the growth is here to stay. However, the industry is not void of its challenges. Some of the major challenges that are restricting the growth of companies, especially SMEs, are –
Adapting to the rapid digitization
Accurate scheduling and dispatching
Boosting productivity of the existing taskforce
Elevating customer satisfaction.
Monitor “Job Status”: Field Promax serves as a comprehensive platform for managers and employees alike to monitor the status of a job. Authorized personnel can make quick changes and edits to these job statuses. And, the team member can also have a look at their work-orders in a color-coded calendar view to help the plan and stay organized.
Time tracking: the sophisticated technology that went into making this IT services software tracks the time spent by your employees with precision. Extra time spent can be added to the invoice after approval for the client to pay. This not only boosts productivity but also helps in restraining revenue leaks.
Digital Service request: in the fast world of IT, customers don’t have the time to wait on phone calls to book your service. Field Promax lets you integrate a “Request Service” button on your website with a simple link. So, customers can book your services by simply clicking on this link. A request is automatically transformed into a work order by the smart system.
Recurrent work-order: for those loyal clients who want your services at regular intervals, recurrent work orders can be generated by the system automatically.
Customer notification: Field Promax not only furnishes you with customer history to help extend a better customer experience but also notifies the customer with the location of the technician, invoices, and estimates.
Estimates: Field Promax is your best bet when it comes to accurate, error-free estimates that predict the impending costs with high accuracy. Precise estimates help you elevate customer satisfaction and eliminates the chances of unforeseen expenses.
Easy onboarding: it takes less than 15 mins to get acclimated to our feature-rich yet user-friendly interface. Moreover, our experts will always be by your side to help you make the most of this impeccable IT service software. The platform is compatible with smartphones, laptops, and desktops for a diverse workforce.
We changed our accounting system and required a work order system to keep track of our multiple daily service calls with multiple technicians. We looked at a number of systems and found that Field Promax fits the bill. Just a great app with exemplary service!
Field Promax is great for work order management for 3 reasons: all the necessary information is available at a glance, it has enough features to cover our needs, but not to make it difficult to use and they have an extremely helpful support.
What I like about Field Promax is that all the information I need to access is on one screen. I can easily track the job progress and an invoice is just one click away.