Google Review Management for Field Service
Tired of chasing customers for reviews after every job?
When a work order is closed, Field Promax automatically texts your customer an invitation to leave a Google review, so your team never has to chase reviews. Each job has a checkbox to skip the request when it does not fit.
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Automated Google Review Requests
Don’t let valuable feedback slip away
Following up with customers for reviews can be time-consuming and often yields poor results. Field Promax simplifies this by automatically sending a review link as soon as a job is closed, streamlining your Google review process and collecting feedback without any manual effort.
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Customizable Review Requests
Avoid sending unnecessary review requests
Not every customer interaction needs a review request. Sending too many can turn customers off. With Field Promax’s review management software, you’re in control. Simply uncheck the option for specific jobs and tailor your Google review requests to match your business needs.
Request DemoFrequently Asked Questions
Google review management in Field Promax is an automatic review request. When a work order is closed, Field Promax texts the customer an invitation with your Google review link, with no manual follow-up from your team.
No. Once Google review requests are switched on, Field Promax sends the review link automatically whenever a work order is closed, so nobody has to chase customers by phone after the job.
By text message. The request goes out as an SMS to the customer's mobile number, so it needs Field Promax text messaging switched on and a mobile number on the customer's record.
Field Promax sends the review request as soon as the work order is closed, while the visit is still fresh for the customer. Nobody in the office has to remember to send it.
Yes. Each work order has a "Request Google Review on close" checkbox. Uncheck it and Field Promax will not text a review request for that job.
An administrator pastes the company's Google review link into Company Settings and switches Google Reviews on. From then on, closing a work order texts the customer that link, unless the job's checkbox is unticked. Most customers are set up within an hour.
A simple way is to ask every customer consistently, right after the job, with a direct link to your Google review page. Field Promax automates that ask by texting your review link whenever a work order is closed. For more tactics, read our guide to getting and managing Google reviews.
There is no free plan, but you can try Field Promax free for 14 days after a short demo. Plans start at $99/month in the US and A$149/month in Australia. See plans and pricing.