15 Ways to Improve Work Performance of Your Field Service Teams

While 89% of customers prefer modern, on-demand technology to schedule their service needs, 46% of field service organizations struggle to meet customer satisfaction. One primary reason is that technicians are overwhelmed by their workload. This situation puts team leaders and managers in a tough spot as they try to keep customers happy, ensure technicians maintain quality of work without being overwhelmed, and keep the business profitable. Here, the line between thriving and merely surviving is remarkably thin. What, then, is the critical differentiator? Simply put, it boils down to your team’s work performance. If you’re nodding while reading this, you’re at the right place. Packed with actionable tips, tricks, and key areas for improvement, this is your one-stop shop to improve the work performance of your team. Remember, you play a crucial role in this process, and your efforts can make a significant difference. First, let’s start by understanding…