Top 6 ServiceMax Competitors and Alternatives in 2023
Considering alternatives to ServiceMax? You have come to the right place.
In this blog, we are going to tell you all about the most prominent and popular ServiceMax competitors so you can choose the best alternative for your service business.
In the field service industry, the importance of field service management software is radically increasing. This is why products like ServiceMax are gaining popularity at an astronomical rate. With this being said, there is no one size that fits all. Every business has different needs and therefore requires different technological solutions to scale and streamline services. This is why they are constantly looking for better options that fit their requirements more efficiently.
Field Promax offers the widest range of customization to fit your business needs. Sign Up Now.
When it comes to choosing the right software, ServiceMax dispatch software is no doubt a strong contender in the field of service delivery. However, it is primarily designed for large organizations that deal with multiple projects at a time, employing a large number of field technicians at various job sites. Naturally, if small and medium-sized businesses choose to sign up for the software, it may cause some difficulty. Besides, ServiceMax is a bit on the high side when it comes to pricing, which is again a hurdle for businesses with a limited budget.
Although useful, these drawbacks associated with ServiceMax are reason enough for anyone to look for better options. But there lies the problem—how do you know which software will be better for your business? How do you choose from the hundreds of automation solutions available on the market right now? Even if you settle for one, are you sure that is going to be a better fit than ServiceMax?
But fret not. To help you with the task, this blog has brought you the ultimate list of ServiceMax competitors. Go through the reviews, compare the features, and you will know what is going to give you the best value for your hard-earned money. Just read on.
Table of Contents
1. Field Promax
If you want to meet all ends with a single solution, Field Promax is your ultimate choice. It is one of the most popular web-based FSM software solutions today, and for all the right reasons. Field Promax is designed to be the most efficient web-based FSM platform full of fascinating features, including a comprehensive work order management suite, scheduling and dispatching, estimating, a comprehensive dashboard, multiple calendar views, availability indicators, color-coded schedules, digital signature support, alerts and notifications, repeat job order management, job tracking, file storage, image and file sharing, remote data access, reports and analytics, time-tracking, monitoring, dynamic team management, customer databases, billing, and invoicing. Moreover, it is powered by advanced technologies such as cloud storage and GPS. It also supports various integrations, including QuickBooks Online.
Being a cloud-based software system, Field Promax allows you to access all its features without installing anything. It is also optimized for mobile usage and is available on both iOS and Android. What’s more, it also offers an integrated mobile app for your field technicians. Using GPS and cloud technology, they can access customer information, share job updates, and report time regardless of where they are.
The best part of Field Promax is that it is surprisingly easy to use. It has an almost zero learning curve and can be run on any system or device. Plus, you get around-the-clock customer support throughout your journey, be it onboarding or troubleshooting. But where it really stands out in comparison with ServiceMax automation software is its wide range of customization options. Field Promax can give you tailor-made solutions to fit all your automation needs, no matter what industry you are in or how large or small your business is. Plus, it is surprisingly budget-friendly, offering five different price plans to suit every kind of budget.
Field Promax also offers a 14-day free trial period with unrestricted access to all its features. Besides, you can take the free demo to better understand the system even before you sign up for the software. You can even sign up for the free trial without a credit card. Once you decide to sign up, you can choose from its extensive range of flexible pricing plans to suit your needs.
Product Highlight
- 14-day free trial
- Free Demo
- Extensive range of features
- 24/7 customer support
- Customization
- Mobile app
- QuickBooks Integration
Explore More Features. Book Your Free Demo Today.
2. Workiz
Efficient, modern, and easy to use, Workiz is another top-rated web-based field service management app designed for small and medium-sized businesses. It is the perfect choice to organize, streamline, and standardize your business processes with cutting-edge automation tools. It helps you with an effective set of features to keep track of your work orders, scheduling, employee time, client information, invoices, and payments.
Other than the standard tools, Workiz also features an activity dashboard, access control, calendar, inventory management, live dashboard, client management, CRM, lead tracking, asset lifecycle management, and more.
Similar to any standard web-based FSM software, you don’t need to install or download anything to start using Workiz. It offers a 7-day trial period completely free of charge.
Product Highlight
- Full-range FSM tools
- CRM
- Cloud storage
- 7-day free trial
3. KickServ
Last but not least, KickServ is our final pick for leading web-based FSM solutions. Widely appreciated for its convenience and efficiency, it is a great choice when it comes to CRM and job management. KickServ offers a wide range of functionalities, including scheduling and dispatching, a full work order management suite, a dashboard, multiple calendar views, notifications and alerts, billing and invoicing, job tracking, customer portal, digital signature support, availability indicators, customer databases, inventory management, contract/license management, estimates, preventive maintenance, QuickBooks integrations, and, of course, an integrated mobile app.
Kickserv is available on both iOS and Android. It offers a 14-day free trial period on all plans.
Product Highlight
- Third-party integrations
- FSM tools
- Mobile App
- 14-day trial on all plans
4. Oracle Field Service Cloud
Another software that offers almost similar capabilities and efficiency as SeviceMax dispatch management software is Oracle. However, there are a few key differences that might make one solution the better choice for your business. First, Oracle offers a suite of software tools that spread far beyond field service. Yet, they’re built to seamlessly integrate and work together. This makes Oracle’s FSM solution an appealing choice for those who already use software from this vendor.
Secondly, Oracle is slightly easier to use right out of the box. Customization of the solution is simple, especially when it comes to reports, but this does limit a user’s ability to access advanced analytics. ServiceMax, on the other hand, requires a strong IT team behind it but provides fantastic capability once this support is established.
Product Highlight
- Precise geocoding
- Flexible mobile application
- Omni-channel communication
- Automatic scheduling and dispatching
5. ServicePower
The next option on your list is ServicePower. Unlike ServiceMax, it is perfectly suitable for small and medium enterprise-level companies. For instance, ServicePower’s on-premise solution requires a minimum commitment of one to three years (although there’s no minimum commitment with their cloud offering). ServiceMax, on the other hand, requires a minimum of five users for their most basic plan.
Additionally, ServicePower matches with ServiceMax competitors list in functionality for every feature except billing and operation management. There is no billing capability built into ServicePower, which might not be a major issue for those who already have a streamlined method of creating invoices. Moreover, ServicePower’s operations management is limited, allowing users to manage warranties, claims, and recurring maintenance, but it doesn’t allow depot repair, engineering change requests, reverse logistics, or equipment supersession.
Despite the deficiencies in these two areas, ServicePower is still a fantastic solution, with top-rated capability in every other area of field service management.
Product Highlights
- Reporting
- Route optimization
- Analytics
- Attendance management
- Real-time job tracking
6. mHelpDesk
Last but not least on this leaderboard is mHelpDesk. This FSM solution is a great alternative to ServiceMax if you’re a small business looking for an entirely cloud-based solution. This vendor’s top features include its easy onboarding process, which includes data migration from your old system to mHelpDesk. This field service management vendor also offers a free trial so users can get an idea of how they’ll use the system on a daily basis. In terms of features, mHelpDesk offers capabilities equal to those of ServiceMax when it comes to customer management, scheduling, dispatch, routing, technician management, and operations.
Product Highlight:-
- Mobile app
- Inventory management
- Scheduling and dispatching
- Invoicing
- Work order management
Final Words
If you have ever invested in business software, you are aware of how important it is to conduct thorough research during the software selection process.
When comparing different solutions, potential buyers compare competencies in areas like evaluation and contracting, integration and deployment, service and support, and specific product capabilities. So, if you are looking for ServiceMax competitors and alternatives, these are the things you must consider before you make your decision.
Going by the criteria, the six software solutions mentioned above are the best choices if you want to switch from ServiceMax. But among all of them, Field Promax definitely tops the chart for its amazing range of features and customization facilities. Not to forget, it is also one of the most budget-friendly options out there.
So, what are you waiting for? Make the move and choose the best for your business.
For more information, contact Field Promax.
ServiceMax is a service execution management company. It provides a cloud-based software platform designed to improve the productivity of complex, equipment-centric service execution for OEMs, operators, and 3rd-party service providers.
ServiceMax is a paid cloud-based field management software system. It offers no free plan or trial period. Subscription requires a minimum of 5 users and is billed on a monthly basis. Pricing is available upon request.
ServiceMax’s Field Service Management software is an open source platform capable of handling sophisticated work orders, scheduling, and many other services.
Currently, Field Promax is ServiceMax’s biggest competitor. Software systems like Oracle, Salesforce, ClickSoftware, and SAP are also strong contenders.