The first thing that you need to do if you want to set up your own plumbing business devises a growth plan.
The willingness to serve people is something that will motivate you to work better. But financial freedom should also be an important goal. After all, economic gain is what all businesses are meant to achieve.
You might have to start small, and that’s alright! Remember, you don’t need the fortune to start a business. You can begin at a basic level and then work your way. Meaning, you might have to start at a point when you are yourself taking calls from your customers, scheduling projects and preparing handwritten paper invoices.
But soon enough, you will need assistants to help you with your projects, and you will have the funds for it. That’s what focused work can do.
If you devoutly follow your plan and do things right, you will take very less time to win awards in this field. Yes, being in demand and getting booked out in advance are dreams you can fulfil with the right business approach.
Further, you will have to pay more attention to efficiency than anything else. And you’ll also have to see to it that the right technology supports your customer service
An important aspect that a lot of start-ups fail to recognize is the power of utilizing technology the right way. Technological tools like plumbing field service software will only make your efforts more meaningful.
Making your office work almost paperless is the best decision you can make for your business. Trust this – almost every aspect of your trade can be transformed with the help of technology.
For higher productivity, you can hand Smartphone and tablets to your service staff. With relevant software programs installed on these devices, your technicians will be able to achieve the following-
* Write and send messages to your customers.
* Clocking in and out of work will also become easy for your staff.
* Every client account can be attached with notes and photographs.
* Getting to the next project site will be easy for your technicians with GPS directions.
* Also, preparing and sending digital invoices to the clients.
Apart from helping you operate your daily business; the right technological tools can help your customer service team deliver its best.
Also, if you are the head of your company doesn’t mean you can leave everything other than administration for your subordinates to handle. Sometimes, you might have to look into what everybody else in the office is doing. This might also mean checking each and every invoice for its accuracy.
Further, if you want a workforce that is more into technology, you will have to hire people with technical knowledge specifically.
If, however, you want to get things on track with the human resource you have at hand, then you might have to procure plumbing business management software to streamline your management activities. Remember, good management is at the heart of satisfactory customer service.
Never ignore phone calls: No matter how tired you are or how much work needs to be handled on an urgent basis, if you have received a call, answer it. In case, someone emails you with queries that you have no answers to right now, make sure that you mail them back telling that you are working on them and you will get back with the required information as soon as possible. Leaving people hanging with their doubts and questions is the worst thing you can do.
Take repairing seriously: There are several companies out there that recommend their customers to get parts of their out-of-order machinery replaced rather than suggesting repair. Be that company which puts the hard work to prevent its customers from overspending, by doing repairs instead of making replacements. People like it that way. Yes, repairing requires a lot of work, but this is the best way to build a loyal customer base.
Communication is the key: Communication helps you fill in gaps. If you want to be a responsible company owner, then go out of your way to ensure customer satisfaction. Maybe you can make a call to your customer right after their project gets over. By doing so, you won’t just form a bond with your customers; you will suggest others also to take their work seriously. It’s the little things that make big changes possible. Always remember this!
Reviews: The best way to know if you are doing well is through customer reviews. This is an important aspect that should not be neglected at any cost. It is natural for you to desire that reviews pour inorganically. But if you want a speedy growth for your company, then you might have to request your customers to offer reviews. But keep in mind that these reviews can be good as well as bad. And to make sure that there are more good reviews than bad, you will have to focus on your service quality. If your service is good, there is no reason why your customers will write bad reviews for your brand.
Understand your customers: Put yourself in the shoes of a customer and think accordingly. How would you like to be served by a plumbing company? Once you get your answer, it will be surprisingly easy for you to do things that impress customers.
Remember, it is ‘your’ plumbing company and anything you do for its growth can’t be too much. Don’t hesitate to experiment with new ideas to boost productivity. Also, focus immensely on building great bonds with your customers. This is something that always works. Also, maintaining good standards of ethics while running your business will reward you appropriately. Its customers can never dislike a company that follows ethics and does good work.