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Future of Field Service Management

With every passing year, the Field Service Management industry has expanded its boundaries and increased its potential. In a recent survey, the Field Service Management market began spiking from $2.56 billion in 2018 to around $4.09 within 2020. The market has been driven by mobile applications and wearables that prompt the efficiency and work of the field workers. The significant growth of the Field Service Management is proof that the future of the Field Service Management industry has more heights to encounter.


The future of Field Service requires a digital upgrade in digital appliances and change in business practices and modernization with the incorporation of technical bots, digital augments, outcome-based contracts. 

Here are some of the anticipated adaptations that the future of Field Service Management looks forward to:-

1. The mobility of the Field Service Industry is already a driving factor of their speedy progress. It is soon to increase its potential and features to provide maximized performance to the field service enterprise. Access to the data in hand can hasten and improve the resolution structure, increase the customer base and enhance the power of the management. The investment of the mobile technology industry into the field service industry is assured with the present competitive edge.

Mobile Industry


2. IoT or the Internet of Things has found its way into the field service arena along with the GPS, Accounting books and other software that uphold the field service management functions. The increased performance of deployment, configuration, troubleshooting, installation of software/firmware, patching, debugging and monitoring the functionality of the Field Service Management software. With IoT, the automation process becomes smoother, avoiding lack of context, delays and lag leading to customer frustration.

3. With improved features of IoT, FSM can now improve their tracking and monitoring features smoothly, along with enhanced wearable instead of devices. These wearable integrated IoT features are easier to carry around, hassle-free and more efficient when working in the field. Wearables save time, effort, and voice command, even more, efficient for field workers to perform their responsibilities with ease. Various companies have introduced wearable sensors for health, delivery and other purposes. With time, field service customised wearables are a great demand in the market, saving businesses the time to make significant investments.

4. The recruiting of tech-friendly and tech-geeks will be in great demand for the field service industry. While education and interpersonal skills are crucial while hiring employees, technology has taken a higher toll on its role within the Field Service premises. It is essential to hire employees who can be trained and are aware of the technology industry to make the process easier. The new technologies and trained, qualified employees determine the future and the height of the business graph.

Your field service management’s Future

The Field Service industry has been shooting or the stars in recent years. There is no doubt about the upgraded future of the field. However, it also depends on the people hired into the field to determine the success and potential of the business. The varied industries and clients that will collaborate with the Field Service industry will expand in quantity, quality and genre. The Field Service industry strives to make business more accessible and simpler and will always continue to do so.

Author Name :

Joy Gomez

We changed our accounting system and required a work order system to keep track of our multiple daily service calls with multiple technicians. We looked at a number of systems and found that Field Promax fits the bill. Just a great app with exemplary service!



Field Promax is great for work order management for 3 reasons: all the necessary information is available at a glance, it has enough features to cover our needs, but not to make it difficult to use and they have an extremely helpful support.


Service Scheduling Coordinator, Harrison, OH

What I like about Field Promax is that all the information I need to access is on one screen. I can easily track the job progress and an invoice is just one click away.


Owner,Swinson Air Conditioning Company, Inc Loxley, AL