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5 Side Effects of Poor Internal Communication

Lack of Proper Communication
What does poor communication do to your business?

A business, organization, or team stands with the endless support of its employees, subordinates, or teammates. To bind these strong foundations together, communication is an essential factor. Proper communication connects the minds to think towards the same vision, work towards the same goal and finally achieve success.

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Implementing effective communication strategies, Team Building, and a good working experience for the employees is a simple way of improving their communication. This is absolutely integral for a team’s performance. And it has its own benefits. 

Despite the importance, disruption of communication is a commonplace challenge in any organization. It can be caused by various obstacles like poor network in a digital environment, language illiteracy, physical barriers, noise, or other reasons. These disruptions hinder communication leading to poor communication and eventually initiate the downfall of a business.

Given the significance, it is essential to know the advantages of good communication and thereby,communicate better. However, it is equally important to know the disadvantages of poor communication or disrupted communication, solely for the purpose of preventing such situations in your organization.

Here are five parts of your business that can be affected when there is no proper communication among your team members or employees. 


When there is poor communication, and the employees are not on good terms with each other, it could severely affect the work environment. Proper communication between employees is a must to ensure their job satisfaction, which in turn boosts employee productivity . Whether it is their feelings, doubts, information, idea sharing, or any other detail, employees must be encouraged to come forward and approach each other, even the management.

Poor communication in the workplace might also hamper the interpersonal relationship among team members. Bringing up challenges, interesting team-building events, and knowledge-sharing meetings can help create a better working space for employees to avoid poor communication circumstances.

2. Productivity


To achieve the daily deadline and the company goals, a team of determined and productive employees is essential. However, when the communication is poor or ineffective between the two, work becomes a burden, deadlines become stress factors, and employees lose their enthusiasm to work or put their best effort . Poor communications in these scenarios can be last-minute changes, not giving due credit tio someone, taking credit for someone else’s work, or putting employees on the clock.

Avoiding these forms of communication can help increase productivity as well as strengthen the foundation of the organization.  To increase productivity, encouragement, deadline reminders, and guidance are effective forms of communication. These methods of communication can help employees work faster and efficiently. By boosting their productivity, work gets done quicker, and the relationship between the employer and employees also is improved.

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3. Customer Service


A business requires employees who can invite customers to stay and not want to leave. Some call it marketing skills, while it is, in fact, effective communication skills. Effective communication between employees is one thing, but communication with the customers is more important at times. The workers need to equip themselves with all the required information to communicate clearly and evidently with the clients or customers.


When an employee is not aware of the answer to a client’s questions, it reduces the standard of the business as a whole. Another critical factor is the language of communication. When there are language barriers, lack of product knowledge, and inexperienced worker mistakes, customer service takes a downfall while bringing the company’s reputation along.

4. Brand Value


When there is no proper communication among the company members, the brand’s quality is indirectly affected. When employees don’t communicate appropriately within themselves, when the management does not provide employees with accurate information and does not communicate appropriately with their clients, the mess created is enormous and inevitable.

Once the business is known for the lack of proper communication, the company’s reputation also takes a dip. Therefore, it is imperative to communicate effectively at every level, be it employees or customers, management or . A covendors. A company’s reputation depends on the effective communication skills of every person who is a part of it.

5. Employee Retention


Effective Communication can build or tear employee relationships and commitment towards the firm. With great discernment, a company picks its diligent and hardworking employees for the betterment of the same. When the company fails to communicate with their employees properly, such as providing data, correcting and guiding through the process, advising and encouraging, they would eventually want to look for better and comfortable spaces of work.

However, no matter how skillful, talented, passionate, or brilliant they may be, their full potential is evident through their communication. When the worker receives all the information he needs clearly and combines it with his skills, the organization’s success rate will automatically shoot up.

Wrapping Up

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Communication is the key to employee productivity and brand value. In fact, some can argue that it is the piller of a business’s success at all levels. Companies need to look for employees who can communicate effectively and approach customers in the right way. With these five fields disrupted, no business can work smoothly or achieve its goals in any other manner. 

Now that you have an idea of what poor communication can do to your business, it is time to look for an effective solution. And in today’s age of digital transformation, nothing gives you more effective solution that digital tools. So, what tools can you use to improve internal communication in your organization?

For field service companies, the answer is simple. Switch to Field Promax. This is a smart cloud-based field service software that offers you 360-degree technological solution for all your business processes, including internal communication. In fact, it is specifically designed to keep your field techniocians connected with you at all times. From sending notifications to alert thyme prior job appointments to enabling them to access customer information on their own mobile devices, it is the perfect tool you can ever get hold of to boost employee productivity. That’s not all. Field Promax comes with advanced GPS technology that helps you to monitor your field teams’ location in real-time, no matter where they are.

For more information our communication tools, contact Field Promax Today!


Joy Gomez

My world is made up of codes. It is the central element that drives my universe. I am a self-taught, process-driven programmer with a creative bent of mind. Since I was an engineering student, I dreamt of creating something unique. To satiate my creative appetite, I took to coding. Blessed with abundant support and generous scholarships from my employers, I simultaneously worked full-time and pursued my dream. My passion and high productivity helped me in my journey as well. Finally, I created Field Promax to follow my drive of coding and streamlining processes; and do more of what I know best—coding.