Tag Archives: field service management software

How to Build an Efficient & Happy Workforce With Field Service Management Software

In today’s technologically advanced world, the process of creating, distributing and completing work has been revolutionized. The markets in field service have become globalized, which is making small-sized and mid-sized organizations redefine their workforce in the field.

In the process of planning and organizing the operations of field service, accounting for various variables is not easy at all. Unexpected employee illness, vehicle breakdowns and more than usual time spent on field service result in unnecessary setbacks and delays.

While more field technicians enjoy resolving issues faced by customers, they don’t like the admin work and paperwork associated with the field workforce. Many repetitive, monotonous and unnecessary activities tend to reduce the productivity of the technicians. They feel unsatisfied and inefficient, which is never good to ensure a positive relationship between employees and customers.

 

Problems on-field workers have to struggle with

A field technician has to juggle a lot of things together like part requisitions, work orders, inspection checklists, time-sheets, customer quotes and more. When multiple unproductive administrative activities surround a field technician, the machine service part of the job receives a limited time only. Reduced employee productivity combined with job dissatisfaction, customer dissatisfaction, and other spin-off disasters creates a bad working environment.

Manual work takes away the productivity and time. Plus, it increases the chances of errors. For instance, the use of excel sheets for scheduling can’t consider all employee-affecting factors. These effects include long commutations, wasting time in the equipment they don’t understand properly and more.

 

The necessity of a management software inclusion in field service

With a reliable field service management software, real-time workforce planning, execution and shipping become automated. You can utilize this automation to maximize the use of the available workforce. This also takes away the chances of having unsatisfied customers due to some unpredictable circumstances. Using the right type of software for field service management can do wonders in terms of everyday task automation and efficiency.

Organizations have found a massive productivity increase by including a field service software solution. Such a solution removes the need for struggling with manual paper notes, photographs and receipts. Technicians can conveniently keep a record of work timings, descriptions, utilized materials, and many other details right on their smart devices.

Beyond that, the software eases the process of assigning and dispatching field technicians with maximum profitability and productivity in mind. Completing the lifecycle of field service doesn’t take too much effort. All scheduling, planning and organizing processes become time-efficient and cost-effective.

field management software

A software solution designed for field service management brings more coordination in the work by automatically handling various dependencies of planning as well as scheduling.

 

Impact of innovative software on field service management:

1. Smart scheduling

As mentioned before, automated scheduling is possible with a management software solution for field service. The advanced technology includes the intelligence factor in the scheduling capabilities. The software uses factors like job urgency, employee location, and others to choose the best-suited technician for a job.

An intuitive solution also includes real-time location tracking, which helps to conveniently optimize appointments. Managers can utilize insights to remove potential glitches and prompt interventions.

 

2. Greater productivity

The intuitiveness of management software for field service saves employees from manual receipts, scribbled notes, photographs, and other elements. A high-quality solution allows field service technicians to add and track everything from the log timings and work descriptions to collecting customer signatures and the used materials. This is how most of the necessary information goes into the system effortlessly and gets stored safely in the background cloud. Hence, employees can retrieve the needed information from any location with the help of any smart device.

Thus, a quality software solution holds the capacity to bring smoothness into the work approach of technicians in field service. The administrative work hassles get out of the picture, so field technicians can improve their core competency in providing repair and other services for machinery.

 

3. Reduced level of stress

With a reliable software solution, employees feel less stressed out about their field job. Usually, field workers have to face the pressure of running late due to unnecessary tasks. This leads to more stress from waiting customers and managers. These stressful scenarios go away with the transparency acquired with a software solution that adds better visibility for all stakeholders. Managers and can identify the location of a technician and how he is moving from one task to another.

Another stress-busting benefit is the balance in the professional and personal life of field service employees. Improved job clarity with the including of accurate on-ground situation reduces the burden from employees. They feel more focused and healthier with a structure provided to professional life. This boosts personal life happiness as well.

 

4. More job satisfaction

With the optimization of service delivery, you can assign the right jobs to the right technicians to ensure maximum time efficiency. The system enabled with IoT attains self-diagnosing abilities and indicates the components and parts that need replacing or servicing. These insights allow every technician to keep the right tools and remember the necessary techniques to provide quality services. The use of collaborative features tends to increase collaborations of employees with managers and remote aids. This ensures the completion of the job in just one go.

 

5. Enhanced workplace safety

Workplace safety is another valuable benefit of using trusted software for managing field service. Several reliable software solutions take into account the hazardous nature of workplaces. This allows employees to feel and be safer while working in different locations.


Find effective management software for field service

Keeping the employees satisfied, happy and productive in field service is possible with the right tool. The remote workforce communicates and engages with customers directly. Hence, their satisfaction, productivity, and happiness should matter to an organization. Thus, look for a modern-age solution in the form of a software solution for field service.

Successful adoption of the right technology will take the workforce management process to a whole new level of excellence. So, find the right one by evaluating the features and aligning them with your small or mid-sized company requirements.

Recent Posts

In today’s technologically advanced world, the process of creating, distributing and completing work has been revolutionized. The markets in field service have become globalized, which is making small-sized and mid-sized organizations redefine their workforce in the field.

In the process of planning and organizing the operations of field service, accounting for various variables is not easy at all. Unexpected employee illness, vehicle breakdowns and more than usual time spent on field service result in unnecessary setbacks and delays.

While more field technicians enjoy resolving issues faced by customers, they don’t like the admin work and paperwork associated with the field workforce. Many repetitive, monotonous and unnecessary activities tend to reduce the productivity of the technicians. They feel unsatisfied and inefficient, which is never good to ensure a positive relationship between employees and customers.

 

Problems on-field workers have to struggle with

A field technician has to juggle a lot of things together like part requisitions, work orders, inspection checklists, time-sheets, customer quotes and more. When multiple unproductive administrative activities surround a field technician, the machine service part of the job receives a limited time only. Reduced employee productivity combined with job dissatisfaction, customer dissatisfaction, and other spin-off disasters creates a bad working environment.

Manual work takes away the productivity and time. Plus, it increases the chances of errors. For instance, the use of excel sheets for scheduling can’t consider all employee-affecting factors. These effects include long commutations, wasting time in the equipment they don’t understand properly and more.

 

The necessity of a management software inclusion in field service

With a reliable field service management software, real-time workforce planning, execution and shipping become automated. You can utilize this automation to maximize the use of the available workforce. This also takes away the chances of having unsatisfied customers due to some unpredictable circumstances. Using the right type of software for field service management can do wonders in terms of everyday task automation and efficiency.

Organizations have found a massive productivity increase by including a field service software solution. Such a solution removes the need for struggling with manual paper notes, photographs and receipts. Technicians can conveniently keep a record of work timings, descriptions, utilized materials, and many other details right on their smart devices.

Beyond that, the software eases the process of assigning and dispatching field technicians with maximum profitability and productivity in mind. Completing the lifecycle of field service doesn’t take too much effort. All scheduling, planning and organizing processes become time-efficient and cost-effective.

field management software

A software solution designed for field service management brings more coordination in the work by automatically handling various dependencies of planning as well as scheduling.

 

Impact of innovative software on field service management:

1. Smart scheduling

As mentioned before, automated scheduling is possible with a management software solution for field service. The advanced technology includes the intelligence factor in the scheduling capabilities. The software uses factors like job urgency, employee location, and others to choose the best-suited technician for a job.

An intuitive solution also includes real-time location tracking, which helps to conveniently optimize appointments. Managers can utilize insights to remove potential glitches and prompt interventions.

 

2. Greater productivity

The intuitiveness of management software for field service saves employees from manual receipts, scribbled notes, photographs, and other elements. A high-quality solution allows field service technicians to add and track everything from the log timings and work descriptions to collecting customer signatures and the used materials. This is how most of the necessary information goes into the system effortlessly and gets stored safely in the background cloud. Hence, employees can retrieve the needed information from any location with the help of any smart device.

Thus, a quality software solution holds the capacity to bring smoothness into the work approach of technicians in field service. The administrative work hassles get out of the picture, so field technicians can improve their core competency in providing repair and other services for machinery.

 

3. Reduced level of stress

With a reliable software solution, employees feel less stressed out about their field job. Usually, field workers have to face the pressure of running late due to unnecessary tasks. This leads to more stress from waiting customers and managers. These stressful scenarios go away with the transparency acquired with a software solution that adds better visibility for all stakeholders. Managers and can identify the location of a technician and how he is moving from one task to another.

Another stress-busting benefit is the balance in the professional and personal life of field service employees. Improved job clarity with the including of accurate on-ground situation reduces the burden from employees. They feel more focused and healthier with a structure provided to professional life. This boosts personal life happiness as well.

 

4. More job satisfaction

With the optimization of service delivery, you can assign the right jobs to the right technicians to ensure maximum time efficiency. The system enabled with IoT attains self-diagnosing abilities and indicates the components and parts that need replacing or servicing. These insights allow every technician to keep the right tools and remember the necessary techniques to provide quality services. The use of collaborative features tends to increase collaborations of employees with managers and remote aids. This ensures the completion of the job in just one go.

 

5. Enhanced workplace safety

Workplace safety is another valuable benefit of using trusted software for managing field service. Several reliable software solutions take into account the hazardous nature of workplaces. This allows employees to feel and be safer while working in different locations.


Find effective management software for field service

Keeping the employees satisfied, happy and productive in field service is possible with the right tool. The remote workforce communicates and engages with customers directly. Hence, their satisfaction, productivity, and happiness should matter to an organization. Thus, look for a modern-age solution in the form of a software solution for field service.

Successful adoption of the right technology will take the workforce management process to a whole new level of excellence. So, find the right one by evaluating the features and aligning them with your small or mid-sized company requirements.

How an Employee Time Tracking App Reclaims Lost Time

On average, one employee inadvertently takes away about 4.5 hours per week from the employer.

This time-lapse is unintentional, which makes tracking more difficult. Employees may spend a few minutes extra on their lunch breaks or come 5 minutes late in the morning. Sometimes, this time-lapse can be extremely passive such as minor inefficiencies and re-work.

In any case, the lost time stays missing and impacts the profit and productivity of a company.


Outdated time tracking technologies are ineffective

Losing time is considered equivalent to losing money in all sectors. So, companies utilize swiping or punching system at the entrance of an office. But, these systems have become outdated now. It doesn’t take too much to circumvent these systems. Many employees start punching for their colleagues, which is called “buddy punching”.

Apart from that, another outdated method is paper timesheets. But, these paper sheets become too complicated to track in a few weeks, which makes them ineffective as well.


An employee time tracking app to solve old problems

All time tracking issues are avoidable with a modern app created for employee time tracking. Now, you can get a time tracking app installed on the company tablets and phones authorized for employees.

With an app, time tracking is possible in all scenarios like when an employee goes out to visit the site of a client or meet the suppliers. This is beneficial for an employer as well as employees. Company employees can use the app to fill timesheets with a few taps and track time as well.

At the same time, an app removes the requirement of paper piles filled with unorganized productivity and attendance data. Real-time data obtained from a field service management software makes adjustments and management convenient.


Benefits of introducing an employee time tracking app

When done correctly, the introduction of a reliable time tracking app keeps the operations smooth and delivers plenty of benefits.


1. Helping employees stay on track

If employees in a team don’t track their time, the chances of missing the deadlines increase significantly. Many employees don’t even realize that they are missing on a lot of office time, which impacts the ability to work around deadlines.

These issues are easily addressable in the presence of a time tracking app. It enables employees to become accountable for the workload. Each employee knows about his or her time spent on a project. And this data reaches the leaders as well, so they can assist employees who seem to be losing their track of time and deadlines.


2. Rewarding employees as per their performance

A time tracking app can serve as a parameter of noticing hard-working employees. Each employee tries his or her best to stay productive and complete tasks on-time. However, some don’t realize that they are losing time. But, an app for tracking time allows each employee as well as company authorities to conduct precise tracking. With such a solution, you can reward hard-working employees, who utilize the app to manage and improve their productivity.


3. Keeping every employee accountable

Distributing accountability to each and every employee becomes possible with a high-quality time tracking app. It is not about trusting or not trusting your employees. Individually tracked time via an app helps everyone, whether employees or managers. Plus, company leaders can ensure accountability on an individual level.


4. Tracking time beyond the entrance

These days, business models hire different types of employees. Along with the in-house team, companies also utilize the services of remote workers, freelancers and field employees as well. Such diversity in employee profiles makes entrance time tracking and outdated choice.

With an app for time tracking, your company can track employees across devices such as smartphones and tablets. Hence, no employee has to face any struggle to punch his or her time. They can accurately and quickly enter their time from any location with the field service management software. And that data gets stored automatically in a secure and organized database.


5. Achieving the desired level of professionalism

The time management capacity of employees decides the productivity of a business, delivery of projects and communication with all stakeholders. Employee time tracking enhances every area of your business model. As a result, your company obtains a professional reputation in the market. From customers and clients to investors and suppliers, every stakeholder perceives your brand in a positive, professional light.

And a brand with a professional and productive image rises faster in the targeted industry.

But, all these benefits come down to the successful introduction of employee time tracking in your company. There are a few things to consider when you make the decision of using a time tracking app in your company. It might take some convincing if your employees are not familiar with the advantages of such an app. 


Introducing time tracking in your company

When you decide to introduce time tracking in your company, choose a holistic solution. One app should be able to cover all aspects of time tracking. Plus, the app should align with your company workflow and business model.

Looking into the features is important to make sure that it complements the capabilities you are looking for. Also, ensure the ease of usage, so that, all your employees feel comfortable adjusting to the new, quick method of time tracking.


Convincing all employees to accept the new technology

A little friction is possible regarding the replacement of the old-time tracking system with a new app. Mostly, employees complain that new technology will be difficult to use.

You can begin convincing your employees by explaining how easy that app is. Also, ensure that it will be beneficial for them as well. Highlight the comfort of having an app to quickly punch a time. Tell your employees that the app will remove the issue of payroll mistakes. And, it will showcase the truly amazing capabilities of hard-working employees. These features and benefits will help to convince employees to field service software accept the new technology of time tracking.

With a successful implementation, increased employee efficiency will bring the lost time back.

Recent Posts

On average, one employee inadvertently takes away about 4.5 hours per week from the employer.

This time-lapse is unintentional, which makes tracking more difficult. Employees may spend a few minutes extra on their lunch breaks or come 5 minutes late in the morning. Sometimes, this time-lapse can be extremely passive such as minor inefficiencies and re-work.

In any case, the lost time stays missing and impacts the profit and productivity of a company.


Outdated time tracking technologies are ineffective

Losing time is considered equivalent to losing money in all sectors. So, companies utilize swiping or punching system at the entrance of an office. But, these systems have become outdated now. It doesn’t take too much to circumvent these systems. Many employees start punching for their colleagues, which is called “buddy punching”.

Apart from that, another outdated method is paper timesheets. But, these paper sheets become too complicated to track in a few weeks, which makes them ineffective as well.


An employee time tracking app to solve old problems

All time tracking issues are avoidable with a modern app created for employee time tracking. Now, you can get a time tracking app installed on the company tablets and phones authorized for employees.

With an app, time tracking is possible in all scenarios like when an employee goes out to visit the site of a client or meet the suppliers. This is beneficial for an employer as well as employees. Company employees can use the app to fill timesheets with a few taps and track time as well.

At the same time, an app removes the requirement of paper piles filled with unorganized productivity and attendance data. Real-time data obtained from a field service management software makes adjustments and management convenient.


Benefits of introducing an employee time tracking app

When done correctly, the introduction of a reliable time tracking app keeps the operations smooth and delivers plenty of benefits.


1. Helping employees stay on track

If employees in a team don’t track their time, the chances of missing the deadlines increase significantly. Many employees don’t even realize that they are missing on a lot of office time, which impacts the ability to work around deadlines.

These issues are easily addressable in the presence of a time tracking app. It enables employees to become accountable for the workload. Each employee knows about his or her time spent on a project. And this data reaches the leaders as well, so they can assist employees who seem to be losing their track of time and deadlines.


2. Rewarding employees as per their performance

A time tracking app can serve as a parameter of noticing hard-working employees. Each employee tries his or her best to stay productive and complete tasks on-time. However, some don’t realize that they are losing time. But, an app for tracking time allows each employee as well as company authorities to conduct precise tracking. With such a solution, you can reward hard-working employees, who utilize the app to manage and improve their productivity.


3. Keeping every employee accountable

Distributing accountability to each and every employee becomes possible with a high-quality time tracking app. It is not about trusting or not trusting your employees. Individually tracked time via an app helps everyone, whether employees or managers. Plus, company leaders can ensure accountability on an individual level.


4. Tracking time beyond the entrance

These days, business models hire different types of employees. Along with the in-house team, companies also utilize the services of remote workers, freelancers and field employees as well. Such diversity in employee profiles makes entrance time tracking and outdated choice.

With an app for time tracking, your company can track employees across devices such as smartphones and tablets. Hence, no employee has to face any struggle to punch his or her time. They can accurately and quickly enter their time from any location with the field service management software. And that data gets stored automatically in a secure and organized database.


5. Achieving the desired level of professionalism

The time management capacity of employees decides the productivity of a business, delivery of projects and communication with all stakeholders. Employee time tracking enhances every area of your business model. As a result, your company obtains a professional reputation in the market. From customers and clients to investors and suppliers, every stakeholder perceives your brand in a positive, professional light.

And a brand with a professional and productive image rises faster in the targeted industry.

But, all these benefits come down to the successful introduction of employee time tracking in your company. There are a few things to consider when you make the decision of using a time tracking app in your company. It might take some convincing if your employees are not familiar with the advantages of such an app. 


Introducing time tracking in your company

When you decide to introduce time tracking in your company, choose a holistic solution. One app should be able to cover all aspects of time tracking. Plus, the app should align with your company workflow and business model.

Looking into the features is important to make sure that it complements the capabilities you are looking for. Also, ensure the ease of usage, so that, all your employees feel comfortable adjusting to the new, quick method of time tracking.


Convincing all employees to accept the new technology

A little friction is possible regarding the replacement of the old-time tracking system with a new app. Mostly, employees complain that new technology will be difficult to use.

You can begin convincing your employees by explaining how easy that app is. Also, ensure that it will be beneficial for them as well. Highlight the comfort of having an app to quickly punch a time. Tell your employees that the app will remove the issue of payroll mistakes. And, it will showcase the truly amazing capabilities of hard-working employees. These features and benefits will help to convince employees to field service software accept the new technology of time tracking.

With a successful implementation, increased employee efficiency will bring the lost time back.