The Best IT Management Software for Business: Top Picks to Grow Your Company

As the world is slowly but steadily emerging from the havoc caused by the global pandemic, many businesses had to change their usual mode of operation. Several companies found themselves relying on remote teams to handle critical processes when work from home became the new normal worldwide. As a result, IT services companies have never been busier. With digital transformation at its peak, this is the right time for IT service delivery companies to grab the unprecedented growth opportunity and increase their profit. But, how can ensure efficiency in the process? How to manage the pouring service requests while making sure high-end quality? There is one simple answer to all these questions– invest in IT Management Software for Business.

Get the best-in-class ITSM features at your fingertips. Sign up for our FREE TRIAL.

IT service management (ITSM), in general, is the process of implementing, managing and providing IT services. It is used to improve customer service according to business goals. This includes managing work orders, scheduling and dispatching technicians, providing estimates, tracking field service teams, monitoring work progress, generating invoices, and so on. With the multitude of tasks that it entails, it could be quite cumbersome if you decide to do things manually, i.e., using the traditional paper-based system. Not only the process would be time-consuming, but also can leave room for errors and mismanagement. This will eventually hamper your business growth. The best way to avoid these risks is to standardize your processes by automating them. And that could be achieved simply by employing digital tools, such as ITSM software.

There are over a hundred IT service management software solutions in the market and we have gone over most of them to determine which ones are the most reliable, intuitive, advantageous, feature-packed, and client-friendly. For the convenience of our readers and possible future users of these tools, we’ve come up with our list of the 5 best IT service management software solutions that have been thoroughly reviewed and scored by our experts. Hopefully, this will let you narrow down your choices more efficiently as you seek to steer your service management efforts.

Table of Contents

1. Field Promax

Field Promax is a smart, cloud-based IT Software for Business, ideal for IT businesses of any size. It is full of invaluable features and functionalities. The advanced digital tool comes with a comprehensive work order management suite, efficient scheduling & dispatching system, and seamless functionalities to create and share estimates. It also comes with an integrated GPS-powered mobile app that allows you to track your technicians’ locations in real-time, monitor work progress, and view the entire schedule in different modes (daily, weekly, monthly, as well as individual schedules of technicians). The all-in-one dashboard provides you with access to every necessary customer detail and work order information, along with a chock-full of features to help you automate and streamline your business processes.

The highlight, however, is that the software arguably has one of the easiest interfaces to operate. This requires no additional downloads or technical support. You can access the platform via any device and use it across various systems. It also offers an integrated, GPS-powered mobile app for field service technicians available on both Android and iOS. Besides, the software allows a robust two-way sync with QuickBooks. This means you can import the customer database to create and manage work orders, as well as use the data from the service management platform on QuickBooks to create and share invoices with the customers. Overall, it is the one-stop solution for all your technological needs. Field Promax offers a lucrative free trial with access to all its premium features as well as a pocket-friendly subscription plan for IT companies of all sizes.

Sign up for a FREE DEMO to learn more about Field Promax.

2. FreshService

FreshService is an ITIL-ready cloud service desk platform, meaning it is fully capable of providing full ITSM support at any scale to businesses of any type or size. This makes it easy for first-time companies to migrate their system to an ITSM environment, sans the hassles and complexities of such a system shift. With its array of features and built-in configuration management database (CMDB), FreshService notched a high score from our reviews and an excellent customer satisfaction rating. There is a free trial version of the software offered by the vendor so it’s easy to try it out before you decide on a paid plan and the software is available for free for up to 3 users. FreshService also offers a free trial.

3. Connectwise Automate

Connectwise Automate is another powerful IT service management system designed to help small and mid-sized firms manage their entire IT infrastructure. Supporting nearly 400 scripts, it automates complex processes like maintenance, software distribution, and issue monitoring, and grants users visibility into the support environment. As such, support and delivery issues can quickly be spotted and resolved. The platform’s automation capabilities extend to the detection of digital assets, which include agent and agentless devices, as it maps out the entire network. Besides automation, Connectwise Automate also enables managers to monitor users and devices that are part of the network. They can step in for escalations and serious concerns or provide feedback in real-time. By preconfiguring the system’s actions, it can streamline ticket creation and automatically send alerts for every significant development.

4. ActiveBatch

ActiveBatch is an integrated business process management software that provides a unified solution to automating workload and enterprise job scheduling tasks. As a true, cross-platform tool, ActiveBatch solves the problem of having to employ workload automation tools that won’t work together as it integrates scripts, applications, and processes in a single location. With centralized control over all enterprise processes that the software provides, it’s easier than ever to keep track of all tasks and operations. With intelligent analytics and efficient resource optimization capabilities, ActiveBatch can help your company refine its operations and reduce overhead costs.

5. NinjaOne

The final ITSM software to make our list is NinjaOne. It is an end-to-end IT service management system that delivers reliable solutions for remote management, IT monitoring, network management, and maintenance. The platform detects all devices connected to the network and provides insights on system performance, network performance, workstation devices, and the software used. It can be set to automatically send notifications should issues and technical concerns arise. NinjaOne seamlessly affords users access to monitored devices, especially in the case of escalations and serious issues. As such, managers can take control of resolutions should they be beyond the capabilities of their staff. The system also automates various service processes, from patching to network troubleshooting, down to maintenance procedures. It allows policy-based system configurations to guarantee compliance across all digital assets within the network. NinjaOne offers a free trial as well as a custom quote-based pricing plan.

Wrapping Up

All the software solutions mentioned here offer a wide range of features and functionalities to automate your business operations seamlessly. However, they might differ in some aspects. For example, Field Promax offers both desktop and mobile integration with QuickBooks while some others don’t. Given the fact that every business is different and so are their needs, it is always advisable to compare your options. And this blog could therefore serve as your guide to researching the most popular IT Software Solutions for Business. Just go through the descriptions, compare their features, and pick the one that best suits your needs. However, if you are still looking for a definitive suggestion, we would recommend Field Promax as the best overall solution. It includes every possible feature required by an IT service company, that too at a surprisingly affordable price.