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Ten Top-Rated Field Management Software in 2023

Top Rated FSM Software
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Are you looking to invest in the best field service management software? We’ve got your needs covered!

It’s no surprise that running a Field Service Business is very much like a rollercoaster ride. There are so many things to manage, and there seems to be so little time to take care of things. Moreover, managing multiple things at once manually can be a formidable challenge, even for the most experienced business owners.
For any field service provider, it is imperative to deliver quality services. This is the only and most effective way to ensure customer retention, which means you make sure that your customers come back to you for further services and don’t start looking for alternatives.

Retain Customers and Grow Your Business with Field Promax.Sign Up NOW

Cost and time are two of the most crucial factors for any business. Wastage of one invariably leads to wastage of another. Many service-based businesses struggle to achieve more in less time because they are still following traditional ways of getting the work done.

The solution, however, is easy. In this digital era, you have plenty of tools and technologies that could help you carry out your operations more efficiently. The most promising of them all is field service management software. It is a technology specifically designed for field service businesses. It helps you manage your work orders, schedule and dispatch technicians, create estimates, monitor technicians’ locations in real-time, monitor job progress, and create and share invoices with your customers—everything in one place.

Today, the market is overflowing with hundreds of high-end field service management software systems. All of them offer lucrative features and functionalities, some even at a competitive price. Therefore, it could be confusing to choose the right one for your business.

In this blog, we have listed the ten best field service management software solutions available today. Go through their features and decide which works best for you. After all, the decision to go with the best could never go wrong!

Unable to create work orders while on the road? Schedule a Demo with Field Promax and create the work orders right from your mobile phone!

FIELD PROMAX

Field Promax is an easy-to-use, affordable, and feature-rich Field Service Management Software that allows field businesses to have greater control over technicians and the work they are assigned. It comes with a robust work order management suite, an efficient scheduling & dispatching system, and an integrated GPS-powered mobile app for your technicians. You can track the movement of your technicians on the go and ask them to give regular updates regarding the progress of work from the field. Field Promax enables you to organize and manage all your work through a single cloud-based platform. This software also allows you to be on the same page with your team members and customers, and you can go paperless with a digital work order processing system.

Main Features Include:

Pros Cons
  • Easy to use
  • Flexible pricing
  • Industry-specific solutions
  • Mobile-optimized
  • User-friendly interface
  • Minimal learning curve
  • QuickBooks integration
  • Available on iOS, Android, and Windows
  • Free trial
  • Wide range of features
  • Speed optimization

Pricing: The Paid plan starts at $49 per month for two users.
deal for: Small, midsize, and large field service companies.

2. Jobber

Jobber

Perhaps one of the most popular and effective field service management solutions available today, Jobber is known for its efficiency and comprehensive features. It is essentially cloud-based FSM software that allows service companies to manage work orders, field staff, and daily operations overall. It is designed with numerous features, including estimates, work orders, calendars, dashboard, real-time scheduling and dispatching, expense tracking, inventory management, reports and analysis, online booking, digital payment, billing, invoicing, and a self-service client hub to take care of all kinds of tasks in the field service operation. It also features automatic alerts and notifications for technicians, client reminders, repeated order management, time tracking, GPS tracking, and more. Jobber boasts one of the most user-friendly and efficient mobile apps designed to assist field technicians. Ideal for both desktops and smartphones, it provides complete automation solution for field service management. However, some users complain that there are too many bells and whistles to get the hang of the system.

Pros Cons
  • Automated payments
  • Recurring work order management
  • CRM
  • Mobile app
  • QuickBooks integration
  • Features
  • Customer support
  • Available on iOS, Android, and Windows
  • Customization
  • Complex operation
  • Steep learning curve
  • Prone to lag
  • Limited third-party integration
  • Expensive

Pricing: Subscription starts at $9 per month per user (limited access)
Ideal for: Large service companies.

3. ezClocker

Ezclocker

ezClocker is a popular field management time tracking and scheduling application that allows your employees to use their smartphones to clock in and out. This top-rated app is ideal for small service-based teams who are looking for an affordable and simple solution that even a non-tech person can figure out how to use. For time tracking, employees can use ezClocker iOS or Android apps to clock in or out. The app also has support for GPS location where you can verify employees clocked in at the correct location. If the employer wishes for the employees to use their own devices, then ezClocker offers a kiosk app where all employees can sign in using a PIN. Ideal if you have a group of employees working at one job location like an office or job site.

Main Features Include:

  • Time tracking
  • Scheduling
  • Mobile access
  • Online punch card
  • Timesheet management
ProsCons
  • No need to buy expensive equipment. Employees use their own phones
  • GPS is recorded when employees clock in/out.
  • Time Clock Kiosk app available for Tablets.
  • Job assignments and the ability to calculate job labor costs.
  • Notifications
  • Scheduling.
  • Prevent overtime by restricting early clock-ins
  • No work order management feature
  • Complicated
  • Not suitable for managing multiple teams
  • Optimization issues

Pricing: The paid plan starts at $10/month and covers up to 15 employees.
Ideal for: Small businesses.

4. Housecall Pro

HouseCall Pro

Housecall Pro is a cloud-based field service management app for field service professionals. Housecall Pro helps users to Automate Workflow and streamline technician dispatch. The software solution can be accessed via both mobile phones and desktops, as well as serves a wide range of industries, such as window cleaning, carpet cleaning, electrical, plumbing, HVAC, and more.

Housecall Pro is one of the most efficient tools for service-based businesses to discard paperwork and replace it with digital automation. It offers useful features like QuickBooks Desktop & Online integration, job scheduling with GPS tracking, dispatching, job management, and more so that both clients and businesses can be on the same page regarding work orders.

Main Features Include:

  • Website Builder
  • Online Booking
  • Follow-Up Marketing
  • Job Management
  • Advanced Reporting
  • Strategic Account Manager
Pros Cons
  • Scheduling
  • Work order management
  • Job organization
  • Customer management
  • User-friendliness
  • Reporting
  • Real-time analysis
  • Job costing
  • QuickBooks integration

Pricing: The Paid plan starts at $65 per month, per user.
Ideal for: Small and midsize companies

5. FreshDesk

FreshDesk

Freshdesk Field Service is an excellent cloud-based omnichannel help desk solution. It provides excellent field support and management capabilities. Freshdesk enables your team to interact across all support channels from a single location. Both helpdesk staff and field workers will have advanced capabilities to boost service efficiency with the platform. Freshdesk’s Field Service Management (FSM) module includes automation capabilities for this.

You may streamline your processes and even engage your field staff in gamification. When utilized correctly, this can promote teamwork and employee engagement by encouraging friendly rivalry. There is also a self-service platform to help spread out and strengthen client support. They are available for iOS and Android.

Main Features Include:

  • Scheduling and dispatch
  • Work order management
  • Customer database
  • Alerts/ escalations
  • Billing and invoicing
  • Live chat system
  • Self service portal
  • Automated routing
  • Ticket management
  • Incident management
  • Surveys and marketing
Pros Cons
  • Email integration
  • Social media integration
  • Live chat system
  • Online activation
  • Customer support
  • interface
  • Historical data management
  • Time consuming setup
  • Onboarding
  • Personnel management
  • Steep learning curve

Pricing: Basic plan starts at $15 per user per month (limited access)
Ideal for: midsize and large enterprises

6. Workwiz

Workwiz

Workiz is a Field service mobile app designed to help you organize your service business more efficiently. It offers an effective set of tools to keep track of jobs, technicians, scheduling, invoicing, payments, and clients.

Workiz is very easy to start with and you don’t need to download or install anything. Just create an account and start sending jobs to your technicians. This software solution allows your technicians to connect with the office without having to use any technical features. They can simply log in, communicate, and receive job orders via text or email.

Main Features Include:

  • Client Management
  • Inventory Management
  • Job Management
  • Team Management
  • Live Dashboard
  • Lead Tracking
Pros Cons
  • Ease of use
  • Value for money
  • Features
  • Customer support
  • Invoices
  • Estimates
  • Database management
  • Personnel management
  • Issues with mobile optimization

Pricing: The Paid plan starts from $65 per month for 2 users.
Ideal for: Small and midsize companies

7. Quickbase Field Service

Quickbase

Quickbase Field Service is a cloud-based platform that empowers your teams with the set of tools they need to organize and manage their schedules in a better way. Using Quickbase, field teams can manage proposals/work orders, projects, vendors, financials, and more. This easy-to-use software solution increases efficiency, cuts down on costs, and helps you make smart decisions by unifying accurate data and establishing processes that suit your work process. With Quickbase you’ll complete more projects on time and within budget while building lasting client relationships that drive revenue growth.

Main Features Include:

  • Real-Time, Actionable Insights
  • Integration and Workflow Orchestration
  • Continuous Deployment
  • Field Services
  • Project Management
  • Training Management
  • Enterprise-Grade Security and Governance

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Pros Cons
  • Integrations
  • User-friendly and intuitive
  • Features
  • Customer support
  • Minimal learning curve
  • Manual configuration required
  • No customization
  • User interface
  • Reports

Pricing: Pricing is available on request.
Ideal for: Small and midsize companies

8. Salesforce Field Service Lightning

SalesForce

Salesforce Field Service Lightning is another cloud-based service management platform that is really popular among service business owners. It helps businesses maximize their field service operations by delivering a full range of tools and capabilities to field service staff and contractors. These systems enable real-time visibility into critical operational parameters, enabling organizations to optimize their mobile workforce allocation and offer constant updates to clients throughout the entire service process. Salesforce Field Service features enable enterprises to generate work orders, while also allowing field staff to access knowledge articles, and customer databases, and track SLA compliance while on the job site. Smart schedule optimization technologies available on the platform automatically assign jobs to the appropriate resource based on location, talents, time, and other customized factors. The software also tracks equipment and field workers.
Main Features Include:

  • Scheduling
  • Work orders
  • Access control/permissions
  • alerts/notifications
  • Activity dashboard and tracking
  • Integrations
  • Online approval
  • Asset lifecycle management
  • GPS
  • Calendar
  • CRM
  • Billing and invoicing
  • Customizable reports
Pros Cons
  • Dashboard
  • Smooth navigation
  • Data import/export
  • Email management
  • Drag and drop
  • Not enough features for large enterprises
  • Limited customization
  • Onboarding and training
  • Implementation and setup
  • Integration capabilities

Pricing: Available on request
Ideal for: Small businesses

9. Servicemax Asset 360

ServiceMax

Servicemax is one of the most popular field service management software solutions when it comes to process automation in field service companies. It provides a full range of features and capabilities that enable field service business owners to take control of their operations both in and outside of the office. With their dedicated service management platform, Asset 360, Servicemax offers complete visibility into installation, maintenance tasks, service contracts, and asset performance to increase equipment uptime. It is also an excellent tool to reduce maintenance costs and foster outcome-based service models. The dedicated design of Servicemax Asset 360 also helps organizations reduce warranty and contract leakage at scale, increase contract attachment rates and renewals, and accelerate time to value.

Main Features Include:

  • Work order management
  • Automated scheduling
  • Calendar management
  • alerts/notifications
  • Dashboard
  • Contact database
  • Budgeting
  • Electronic signature
  • Inventory management
  • Billing and invoicing
  • Quotes and estimates
ProsCons
  • Mobile access
  • Customer support
  • Online booking
  • Multi location
  • Payment collection in the field
  • Customer support
  • User-friendly
  • Interface
  • Training
  • Expensive

Pricing: Available on request
Ideal for: Midsize and large companies

10. Fieldpulse

FieldPulse

FieldPulse is an all-in-one FSM software program for service contractors to run their businesses It is known for its ease of use, expandable capabilities, and the best customer support in the market. It is an ideal choice for small companies to take care of their end-to-end operations. Fieldpulse provides field service businesses with a comprehensive range of tools to make their customers happier, their workforce more productive, and their business more profitable.

Main Features Include:

  • Activity dashboard
  • Work order management
  • Scheduling and dispatching
  • Bid management
  • Automated reminders
  • CRM
  • Inventory management
  • Calendar management
  • Audit trail
  • SLA contracts and compliance
  • Customer database
  • Digital signature
  • Estimates and quotes
  • Online payment
  • Billing and invoicing
  • Equipment tracking
Pros Cons
  • Easy to use
  • Features
  • Integrations
  • Customer support
  • Onboarding
  • Learning curve
  • Complex navigation
  • Customization
  • Expense

Pricing: Two pricing models at $60 and $99
Ideal for: Small businesses

Final Words

In today’s digital age, using outdated methods to manage your fieldwork can cost your business dearly. On the other hand, a simple yet effective Field service software like Field Promax could turn things around almost magically. Truth be told, it is the best option available today for small and medium-sized field service businesses. With its intuitive interface and a long list of useful features, you can easily go paperless. As a result, save valuable time and money while taking your business to the next level.

With any of the options mentioned above, you can easily automate your business and reap the benefits of digital technology. It will transform your business for the better, increasing productivity, profitability, and efficiency while reducing operational costs at the same time. But if you really ask, the best choice is Field Promax. It is perhaps the easiest field service management software to use for both your managers and field technicians. It has an excellent user-friendly interface and provides the best-in-class onboarding experience. And the features and customization options it offers make it the perfect choice for any business, no matter its size. In fact, it can be safely said that if you want the best value for your money, go for Field Promax.

So, why wait any longer? Try the FREE DEMO today.