Here Is How to Start A Plumbing Business and Be Great At It

The first thing that you need to do if you want to set up your own plumbing business devises a growth plan.

The willingness to serve people is something that will motivate you to work better. But financial freedom should also be an important goal. After all, economic gain is what all businesses are meant to achieve.

How to start, right?

You might have to start small, and that’s alright! Remember, you don’t need the fortune to start a business. You can begin at a basic level and then work your way. Meaning, you might have to start at a point when you are yourself taking calls from your customers, scheduling projects and preparing handwritten paper invoices.

But soon enough, you will need assistants to help you with your projects, and you will have the funds for it. That’s what focused work can do.

If you devoutly follow your plan and do things right, you will take very less time to win awards in this field. Yes, being in demand and getting booked out in advance are dreams you can fulfil with the right business approach.

Further, you will have to pay more attention to efficiency than anything else. And you’ll also have to see to it that the right technology supports your customer service

An important aspect that a lot of start-ups fail to recognize is the power of utilizing technology the right way. Technological tools like plumbing field service software will only make your efforts more meaningful.

Here is how technology can help your service staff

Making your office work almost paperless is the best decision you can make for your business. Trust this – almost every aspect of your trade can be transformed with the help of technology.

For higher productivity, you can hand Smartphone and tablets to your service staff. With relevant software programs installed on these devices, your technicians will be able to achieve the following-

  • Write and send messages to your customers.
  • Clocking in and out of work will also become easy for your staff.
  • Every client account can be attached with notes and photographs.
  • Getting to the next project site will be easy for your technicians with GPS directions.
  • Also, preparing and sending digital invoices to the clients.

Apart from helping you operate your daily business; the right technological tools can help your customer service team deliver its best.

Also, if you are the head of your company doesn’t mean you can leave everything other than administration for your subordinates to handle. Sometimes, you might have to look into what everybody else in the office is doing. This might also mean checking each and every invoice for its accuracy.

Further, if you want a workforce that is more into technology, you will have to hire people with technical knowledge specifically.

If, however, you want to get things on track with the human resource you have at hand, then you might have to procure plumbing business management software to streamline your management activities. Remember, good management is at the heart of satisfactory customer service.

plumbing business management software

Now, here are some tips to improve customer service in the field of plumbing

  • Never ignore phone calls: No matter how tired you are or how much work needs to be handled on an urgent basis, if you have received a call, answer it. In case, someone emails you with queries that you have no answers to right now, make sure that you mail them back telling that you are working on them and you will get back with the required information as soon as possible. Leaving people hanging with their doubts and questions is the worst thing you can do.
  • Take repairing seriously: There are several companies out there that recommend their customers to get parts of their out-of-order machinery replaced rather than suggesting repair. Be that company which puts the hard work to prevent its customers from overspending, by doing repairs instead of making replacements. People like it that way. Yes, repairing requires a lot of work, but this is the best way to build a loyal customer base.
  • Communication is the key: Communication helps you fill in gaps. If you want to be a responsible company owner, then go out of your way to ensure customer satisfaction. Maybe you can make a call to your customer right after their project gets over. By doing so, you won’t just form a bond with your customers; you will suggest others also to take their work seriously. It’s the little things that make big changes possible. Always remember this!
  • Reviews: The best way to know if you are doing well is through customer reviews. This is an important aspect that should not be neglected at any cost. It is natural for you to desire that reviews pour inorganically. But if you want a speedy growth for your company, then you might have to request your customers to offer reviews. But keep in mind that these reviews can be good as well as bad. And to make sure that there are more good reviews than bad, you will have to focus on your service quality. If your service is good, there is no reason why your customers will write bad reviews for your brand.
  • Understand your customers: Put yourself in the shoes of a customer and think accordingly. How would you like to be served by a plumbing company? Once you get your answer, it will be surprisingly easy for you to do things that impress customers.

Remember, it is ‘your’ plumbing company and anything you do for its growth can’t be too much. Don’t hesitate to experiment with new ideas to boost productivity. Also, focus immensely on building great bonds with your customers. This is something that always works. Also, maintaining good standards of ethics while running your business will reward you appropriately. Its customers can never dislike a company that follows ethics and does good work.

The first thing that you need to do if you want to set up your own plumbing business devises a growth plan.

The willingness to serve people is something that will motivate you to work better. But financial freedom should also be an important goal. After all, economic gain is what all businesses are meant to achieve.

How to start, right?

You might have to start small, and that’s alright! Remember, you don’t need the fortune to start a business. You can begin at a basic level and then work your way. Meaning, you might have to start at a point when you are yourself taking calls from your customers, scheduling projects and preparing handwritten paper invoices.

But soon enough, you will need assistants to help you with your projects, and you will have the funds for it. That’s what focused work can do.

If you devoutly follow your plan and do things right, you will take very less time to win awards in this field. Yes, being in demand and getting booked out in advance are dreams you can fulfil with the right business approach.

Further, you will have to pay more attention to efficiency than anything else. And you’ll also have to see to it that the right technology supports your customer service

An important aspect that a lot of start-ups fail to recognize is the power of utilizing technology the right way. Technological tools like plumbing field service software will only make your efforts more meaningful.

Here is how technology can help your service staff

Making your office work almost paperless is the best decision you can make for your business. Trust this – almost every aspect of your trade can be transformed with the help of technology.

For higher productivity, you can hand Smartphone and tablets to your service staff. With relevant software programs installed on these devices, your technicians will be able to achieve the following-

  • Write and send messages to your customers.
  • Clocking in and out of work will also become easy for your staff.
  • Every client account can be attached with notes and photographs.
  • Getting to the next project site will be easy for your technicians with GPS directions.
  • Also, preparing and sending digital invoices to the clients.

Apart from helping you operate your daily business; the right technological tools can help your customer service team deliver its best.

Also, if you are the head of your company doesn’t mean you can leave everything other than administration for your subordinates to handle. Sometimes, you might have to look into what everybody else in the office is doing. This might also mean checking each and every invoice for its accuracy.

Further, if you want a workforce that is more into technology, you will have to hire people with technical knowledge specifically.

If, however, you want to get things on track with the human resource you have at hand, then you might have to procure plumbing business management software to streamline your management activities. Remember, good management is at the heart of satisfactory customer service.

plumbing business management software

Now, here are some tips to improve customer service in the field of plumbing

  • Never ignore phone calls: No matter how tired you are or how much work needs to be handled on an urgent basis, if you have received a call, answer it. In case, someone emails you with queries that you have no answers to right now, make sure that you mail them back telling that you are working on them and you will get back with the required information as soon as possible. Leaving people hanging with their doubts and questions is the worst thing you can do.
  • Take repairing seriously: There are several companies out there that recommend their customers to get parts of their out-of-order machinery replaced rather than suggesting repair. Be that company which puts the hard work to prevent its customers from overspending, by doing repairs instead of making replacements. People like it that way. Yes, repairing requires a lot of work, but this is the best way to build a loyal customer base.
  • Communication is the key: Communication helps you fill in gaps. If you want to be a responsible company owner, then go out of your way to ensure customer satisfaction. Maybe you can make a call to your customer right after their project gets over. By doing so, you won’t just form a bond with your customers; you will suggest others also to take their work seriously. It’s the little things that make big changes possible. Always remember this!
  • Reviews: The best way to know if you are doing well is through customer reviews. This is an important aspect that should not be neglected at any cost. It is natural for you to desire that reviews pour inorganically. But if you want a speedy growth for your company, then you might have to request your customers to offer reviews. But keep in mind that these reviews can be good as well as bad. And to make sure that there are more good reviews than bad, you will have to focus on your service quality. If your service is good, there is no reason why your customers will write bad reviews for your brand.
  • Understand your customers: Put yourself in the shoes of a customer and think accordingly. How would you like to be served by a plumbing company? Once you get your answer, it will be surprisingly easy for you to do things that impress customers.

Remember, it is ‘your’ plumbing company and anything you do for its growth can’t be too much. Don’t hesitate to experiment with new ideas to boost productivity. Also, focus immensely on building great bonds with your customers. This is something that always works. Also, maintaining good standards of ethics while running your business will reward you appropriately. Its customers can never dislike a company that follows ethics and does good work.

Mobile Technology: A Futuristic Companion Of Schedule Management

Workplaces are evolving at a rapid speed due to mobile technologies. Employees have become more productive and more efficient wherever mobility is approached. In small and medium-sized businesses that deal with service management, mobile technologies have improved the management and delivery of services.

Increasing numbers of wearable devices and smartphones have made companies interested in using mobile devices to enhance their operations.

Today, the age of field service mobile app solutions makes it common for businesses to utilize mobility management. All across the globe, companies are embracing the evolution of mobilization. Most of the workforce management is taking place on mobile devices nowadays.

Here’s how mobile technology is serving as a perfect long-term companion of schedule management.

 

Software for service scheduling

An automated tool for service scheduling is reducing managerial burden experienced in companies where field services are provided. A field service scheduling app decides the right technician for a request of service sent by a client.

When choosing a technician for a job, the same tool ensures that a technician’s expertise and experience have been used in the decision-making process. With that, managers don’t have to follow their considerations when assigning tasks to technicians. The schedules reach every employee via an app, which makes them prepared for the whole day in advance.

 

Software for service dispatch

A tool for service dispatch ensures high-quality customer experiences. The system receives plenty of data regarding the service date, preferred time and others for every customer. This allows companies to easily cater to the need of every customer.

The data associated with the preferred time, cancelation of services, customer refusals and others help to create a perfect service dispatch profile for each and every customer. Over time, the data sets for each customer start to show a trend, which makes predictive management of field services possible.

This systematic approach makes companies and technicians more assured about the type of services a customer requires. They can focus on delivering customer-specific experiences, which results in improved customer loyalty and enhanced word-of-mouth for businesses.

 

Logging tasks and services

For the management of field services, managers need to log tasks and services on a regular basis, which makes it a redundant and repetitive task. With a mobile tool for service logging, this procedure becomes exceptionally smoother. The tool records the job completion period taken by a technician for the managers. Along with that, they can evaluate how efficiently a team is working. The same tools also offer the ability to monitor customer feedback every time they receive a service.

This integration of multiple features allows managers to obtain an in-depth understanding of each technician’s service history at any time. This can help in rewarding deserving technicians and teams. Managers can gauge the efficiency and productivity of each and every technician. Whenever they find scope for improvement, business leaders can arrange training sessions for technicians to become more skilled. Such training sessions can allow less efficient employees to obtain knowledge and expertise from employees who are more efficient and senior.

With such an approach, any field service company can achieve a streamlined workflow with the efficiency of mobility.

 

Software for asset tracking

Along with mobility, field service technicians can utilize software solutions for asset tracking as well. This feature allows them to make a report of every asset’s condition before they start their service procedure. So, uploading pictures of an asset on an asset tracking application can send the report to the managers. Similarly, QR codes are also helpful in tracking an asset’s data associated with its service history and performance history.

This approach takes away the chances of any errors associated with the management of asset information. No matter what scale of field service business you run, asset tracking is a valuable feature to acquire and utilize.

So, there is a vast range of mobile technology solutions available to manage scheduling service. Companies that provide field services can benefit their management capabilities and transform the experience of their customers. And, it all happens with a reliable scheduling management solution providing mobility.

When you find advanced, easy-to-use software solution for your business,it performs crucial tasks with ease and allows management via mobile devices. Apart from operational improvement, you can utilize such a tool to have a clear view of your business. That way, you can see which areas are growing and which processes need improvement. Hence, you can create a perfect workplace that makes your customers and technicians happy.

It is uplifting to add mobile technologies to your business process management. For small and medium-sized field service businesses productivity and efficiency are primary goals. Therefore, mobile solutions for scheduling management seem a welcoming upgrade. You can find a solution provider who specializes in field service processes and has advanced mobile technology to serve your requirements.

For small and medium field service businesses, it is more important to leverage the latest technological advancements. They can overcome the lack of a large team with the automation provided by advanced mobile tools. And, as your business grows, scalable scheduling management solutions will upgrade as well to match your requirements. So, make a list of your current and future business requirements to leverage mobile technology from now on!

 

Software for managing work orders on mobile

Using a software solution to manage work orders brings great relief in the work-life of managers in the industry of field services. The process of managing a field service turns into a mobile application. Packed with seamless features and advanced technologies, such software solutions take care of scheduling, dispatching and managing field services.

Managers can feel stress-free about tracking operations. Even the smallest processes get tracked automatically via a mobile application. So, managers get to stay on top of everything from scheduling and staffing to dispatching and invoicing.

Along with that, managers in a field service company can also utilize such software solutions for role management. Using a work order management tool on mobile, businesses make role management smoother and easier in the field service.

 

field service scheduling app

 

Logging tasks and services

For the management of field services, managers need to log tasks and services on a regular basis, which makes it a redundant and repetitive task. With a mobile tool for service logging, this procedure becomes exceptionally smoother. The tool records the job completion period taken by a technician for the managers. Along with that, they can evaluate how efficiently a team is working. The same tools also offer the ability to monitor customer feedback every time they receive a service.

This integration of multiple features allows managers to obtain an in-depth understanding of each technician’s service history at any time. This can help in rewarding deserving technicians and teams. Managers can gauge the efficiency and productivity of each and every technician. Whenever they find scope for improvement, business leaders can arrange training sessions for technicians to become more skilled. Such training sessions can allow less efficient employees to obtain knowledge and expertise from employees who are more efficient and senior.

With such an approach, any field service company can achieve a streamlined workflow with the efficiency of mobility.

 

Software for asset tracking

Along with mobility, field service technicians can utilize software solutions for asset tracking as well. This feature allows them to make a report of every asset’s condition before they start their service procedure. So, uploading pictures of an asset on an asset tracking application can send the report to the managers. Similarly, QR codes are also helpful in tracking an asset’s data associated with its service history and performance history.

This approach takes away the chances of any errors associated with the management of asset information. No matter what scale of field service business you run, asset tracking is a valuable feature to acquire and utilize.

So, there is a vast range of mobile technology solutions available to manage scheduling service. Companies that provide field services can benefit their management capabilities and transform the experience of their customers. And, it all happens with a reliable scheduling management solution providing mobility.

When you find advanced, easy-to-use software solution for your business,it performs crucial tasks with ease and allows management via mobile devices. Apart from operational improvement, you can utilize such a tool to have a clear view of your business. That way, you can see which areas are growing and which processes need improvement. Hence, you can create a perfect workplace that makes your customers and technicians happy.

It is uplifting to add mobile technologies to your business process management. For small and medium-sized field service businesses productivity and efficiency are primary goals. Therefore, mobile solutions for scheduling management seem a welcoming upgrade. You can find a solution provider who specializes in field service processes and has advanced mobile technology to serve your requirements.

For small and medium field service businesses, it is more important to leverage the latest technological advancements. They can overcome the lack of a large team with the automation provided by advanced mobile tools. And, as your business grows, scalable scheduling management solutions will upgrade as well to match your requirements. So, make a list of your current and future business requirements to leverage mobile technology from now on!

Workplaces are evolving at a rapid speed due to mobile technologies. Employees have become more productive and more efficient wherever mobility is approached. In small and medium-sized businesses that deal with service management, mobile technologies have improved the management and delivery of services.

Increasing numbers of wearable devices and smartphones have made companies interested in using mobile devices to enhance their operations.

Today, the age of field service mobile app solutions makes it common for businesses to utilize mobility management. All across the globe, companies are embracing the evolution of mobilization. Most of the workforce management is taking place on mobile devices nowadays.

Here’s how mobile technology is serving as a perfect long-term companion of schedule management.

 

Software for service scheduling

An automated tool for service scheduling is reducing managerial burden experienced in companies where field services are provided. A field service scheduling app decides the right technician for a request of service sent by a client.

When choosing a technician for a job, the same tool ensures that a technician’s expertise and experience have been used in the decision-making process. With that, managers don’t have to follow their considerations when assigning tasks to technicians. The schedules reach every employee via an app, which makes them prepared for the whole day in advance.

 

Software for service dispatch

A tool for service dispatch ensures high-quality customer experiences. The system receives plenty of data regarding the service date, preferred time and others for every customer. This allows companies to easily cater to the need of every customer.

The data associated with the preferred time, cancelation of services, customer refusals and others help to create a perfect service dispatch profile for each and every customer. Over time, the data sets for each customer start to show a trend, which makes predictive management of field services possible.

This systematic approach makes companies and technicians more assured about the type of services a customer requires. They can focus on delivering customer-specific experiences, which results in improved customer loyalty and enhanced word-of-mouth for businesses.

 

Logging tasks and services

For the management of field services, managers need to log tasks and services on a regular basis, which makes it a redundant and repetitive task. With a mobile tool for service logging, this procedure becomes exceptionally smoother. The tool records the job completion period taken by a technician for the managers. Along with that, they can evaluate how efficiently a team is working. The same tools also offer the ability to monitor customer feedback every time they receive a service.

This integration of multiple features allows managers to obtain an in-depth understanding of each technician’s service history at any time. This can help in rewarding deserving technicians and teams. Managers can gauge the efficiency and productivity of each and every technician. Whenever they find scope for improvement, business leaders can arrange training sessions for technicians to become more skilled. Such training sessions can allow less efficient employees to obtain knowledge and expertise from employees who are more efficient and senior.

With such an approach, any field service company can achieve a streamlined workflow with the efficiency of mobility.

 

Software for asset tracking

Along with mobility, field service technicians can utilize software solutions for asset tracking as well. This feature allows them to make a report of every asset’s condition before they start their service procedure. So, uploading pictures of an asset on an asset tracking application can send the report to the managers. Similarly, QR codes are also helpful in tracking an asset’s data associated with its service history and performance history.

This approach takes away the chances of any errors associated with the management of asset information. No matter what scale of field service business you run, asset tracking is a valuable feature to acquire and utilize.

So, there is a vast range of mobile technology solutions available to manage scheduling service. Companies that provide field services can benefit their management capabilities and transform the experience of their customers. And, it all happens with a reliable scheduling management solution providing mobility.

When you find advanced, easy-to-use software solution for your business,it performs crucial tasks with ease and allows management via mobile devices. Apart from operational improvement, you can utilize such a tool to have a clear view of your business. That way, you can see which areas are growing and which processes need improvement. Hence, you can create a perfect workplace that makes your customers and technicians happy.

It is uplifting to add mobile technologies to your business process management. For small and medium-sized field service businesses productivity and efficiency are primary goals. Therefore, mobile solutions for scheduling management seem a welcoming upgrade. You can find a solution provider who specializes in field service processes and has advanced mobile technology to serve your requirements.

For small and medium field service businesses, it is more important to leverage the latest technological advancements. They can overcome the lack of a large team with the automation provided by advanced mobile tools. And, as your business grows, scalable scheduling management solutions will upgrade as well to match your requirements. So, make a list of your current and future business requirements to leverage mobile technology from now on!

 

Software for managing work orders on mobile

Using a software solution to manage work orders brings great relief in the work-life of managers in the industry of field services. The process of managing a field service turns into a mobile application. Packed with seamless features and advanced technologies, such software solutions take care of scheduling, dispatching and managing field services.

Managers can feel stress-free about tracking operations. Even the smallest processes get tracked automatically via a mobile application. So, managers get to stay on top of everything from scheduling and staffing to dispatching and invoicing.

Along with that, managers in a field service company can also utilize such software solutions for role management. Using a work order management tool on mobile, businesses make role management smoother and easier in the field service.

 

field service scheduling app

 

Logging tasks and services

For the management of field services, managers need to log tasks and services on a regular basis, which makes it a redundant and repetitive task. With a mobile tool for service logging, this procedure becomes exceptionally smoother. The tool records the job completion period taken by a technician for the managers. Along with that, they can evaluate how efficiently a team is working. The same tools also offer the ability to monitor customer feedback every time they receive a service.

This integration of multiple features allows managers to obtain an in-depth understanding of each technician’s service history at any time. This can help in rewarding deserving technicians and teams. Managers can gauge the efficiency and productivity of each and every technician. Whenever they find scope for improvement, business leaders can arrange training sessions for technicians to become more skilled. Such training sessions can allow less efficient employees to obtain knowledge and expertise from employees who are more efficient and senior.

With such an approach, any field service company can achieve a streamlined workflow with the efficiency of mobility.

 

Software for asset tracking

Along with mobility, field service technicians can utilize software solutions for asset tracking as well. This feature allows them to make a report of every asset’s condition before they start their service procedure. So, uploading pictures of an asset on an asset tracking application can send the report to the managers. Similarly, QR codes are also helpful in tracking an asset’s data associated with its service history and performance history.

This approach takes away the chances of any errors associated with the management of asset information. No matter what scale of field service business you run, asset tracking is a valuable feature to acquire and utilize.

So, there is a vast range of mobile technology solutions available to manage scheduling service. Companies that provide field services can benefit their management capabilities and transform the experience of their customers. And, it all happens with a reliable scheduling management solution providing mobility.

When you find advanced, easy-to-use software solution for your business,it performs crucial tasks with ease and allows management via mobile devices. Apart from operational improvement, you can utilize such a tool to have a clear view of your business. That way, you can see which areas are growing and which processes need improvement. Hence, you can create a perfect workplace that makes your customers and technicians happy.

It is uplifting to add mobile technologies to your business process management. For small and medium-sized field service businesses productivity and efficiency are primary goals. Therefore, mobile solutions for scheduling management seem a welcoming upgrade. You can find a solution provider who specializes in field service processes and has advanced mobile technology to serve your requirements.

For small and medium field service businesses, it is more important to leverage the latest technological advancements. They can overcome the lack of a large team with the automation provided by advanced mobile tools. And, as your business grows, scalable scheduling management solutions will upgrade as well to match your requirements. So, make a list of your current and future business requirements to leverage mobile technology from now on!

Field Promax as a Field Service Scheduling Software

One of the most important aspects of the service industry is also the one that is not given due importance-Quality Control.

One of the first remarks that a small service business entrepreneur is likely to make when questioned about Quality Control is that all the products that he offers undergo rigorous Quality Control measures and therefore, he is adhering to all stipulations.

It is exactly such an approach towards Quality Control that:

a) Stops small entrepreneurs from becoming the big players

b) Stops small entrepreneurs from becoming profitable and sustainable

Quality control in the technician business is not only about the equipment but also about the personnel. If a company with a team of 10-20 technicians is not able to effectively put in place Quality Control measures, it could lead to either poor customer relations or lower retention of employees.

So in the 21 st century when competition is on the rise and ineffective or poorly received services can take away your entire customer base in mere days, how do you address personnel related Quality Control in a business model that primarily relies on field-service?

Induction

During the induction period, it is imperative that the technician realizes that his job is much more than fixing broken appliances. The PR aspect of the job, the ability to get honest feedback and the importance of continuous learning should be made known at the very onset of his tenure.

Management training

Even though a technician is on the field, he does need to know how the office works. Managementn trainings organized at least annually achieve two important goals-

a) It gives the technician a 360 degree view of the operations and acclimatizes him towards a business-like approach to his job.

b) Retention rates increase as employees see the possibility of an upward mobility in their career graph.

Testing

Using the model of secret shoppers, it is not a bad idea to throw in a few ‘secret’ repair calls that can help you gauge the level of performance of the technicians. The objective is to understand where the technician needs more training and hand-holding and is to not a reason for punitive measures.

Timelines

What is the primary purpose of Quality Control? While the essential definition might remain same across all business models, its application differs according to the context.

For a field business, Quality Control not only is a way to ensure optimal customer relations but is also about productivity. Only when you eliminate the glitches, can you establish a model that runs smoothly with very rare misfires.

This is where development of timelines to monitor technicians’ productivity is a good idea. Through timelines, you can not only see the amount of tasks finished by each technician, but also gauge high and low traffic time zones and build a delivery model accordingly.

Feedback

Feedback is the most important element of Quality Control. It is always a good idea to invest some time, effort and money into the development of the best feedback model. By taking the help of experts, your feedback can be honest, authentic and lead to actual deliverables.

 

 

Get 30-days free trial!

Dozens of field service businesses improved their results. What are you waiting for!

                         

 

One of the most important aspects of the service industry is also the one that is not given due importance-Quality Control.

One of the first remarks that a small service business entrepreneur is likely to make when questioned about Quality Control is that all the products that he offers undergo rigorous Quality Control measures and therefore, he is adhering to all stipulations.

It is exactly such an approach towards Quality Control that:

a) Stops small entrepreneurs from becoming the big players

b) Stops small entrepreneurs from becoming profitable and sustainable

Quality control in the technician business is not only about the equipment but also about the personnel. If a company with a team of 10-20 technicians is not able to effectively put in place Quality Control measures, it could lead to either poor customer relations or lower retention of employees.

So in the 21 st century when competition is on the rise and ineffective or poorly received services can take away your entire customer base in mere days, how do you address personnel related Quality Control in a business model that primarily relies on field-service?

Induction

During the induction period, it is imperative that the technician realizes that his job is much more than fixing broken appliances. The PR aspect of the job, the ability to get honest feedback and the importance of continuous learning should be made known at the very onset of his tenure.

Management training

Even though a technician is on the field, he does need to know how the office works. Managementn trainings organized at least annually achieve two important goals-

a) It gives the technician a 360 degree view of the operations and acclimatizes him towards a business-like approach to his job.

b) Retention rates increase as employees see the possibility of an upward mobility in their career graph.

Testing

Using the model of secret shoppers, it is not a bad idea to throw in a few ‘secret’ repair calls that can help you gauge the level of performance of the technicians. The objective is to understand where the technician needs more training and hand-holding and is to not a reason for punitive measures.

Timelines

What is the primary purpose of Quality Control? While the essential definition might remain same across all business models, its application differs according to the context.

For a field business, Quality Control not only is a way to ensure optimal customer relations but is also about productivity. Only when you eliminate the glitches, can you establish a model that runs smoothly with very rare misfires.

This is where development of timelines to monitor technicians’ productivity is a good idea. Through timelines, you can not only see the amount of tasks finished by each technician, but also gauge high and low traffic time zones and build a delivery model accordingly.

Feedback

Feedback is the most important element of Quality Control. It is always a good idea to invest some time, effort and money into the development of the best feedback model. By taking the help of experts, your feedback can be honest, authentic and lead to actual deliverables.

 

 

Get 30-days free trial!

Dozens of field service businesses improved their results. What are you waiting for!

                         

 

Need a tool to help you grow your business – meet Field Promax

One of the most important aspects of the service industry is also the one that is not given due importance-Quality Control.

One of the first remarks that a small service business entrepreneur is likely to make when questioned about Quality Control is that all the products that he offers undergo rigorous Quality Control measures and therefore, he is adhering to all stipulations.

It is exactly such an approach towards Quality Control that:

a) Stops small entrepreneurs from becoming the big players

b) Stops small entrepreneurs from becoming profitable and sustainable

Quality control in the technician business is not only about the equipment but also about the personnel. If a company with a team of 10-20 technicians is not able to effectively put in place Quality Control measures, it could lead to either poor customer relations or lower retention of employees.

So in the 21 st century when competition is on the rise and ineffective or poorly received services can take away your entire customer base in mere days, how do you address personnel related Quality Control in a business model that primarily relies on field-service?

Induction

During the induction period, it is imperative that the technician realizes that his job is much more than fixing broken appliances. The PR aspect of the job, the ability to get honest feedback and the importance of continuous learning should be made known at the very onset of his tenure.

Management training

Even though a technician is on the field, he does need to know how the office works. Managementn trainings organized at least annually achieve two important goals-

a) It gives the technician a 360 degree view of the operations and acclimatizes him towards a business-like approach to his job.

b) Retention rates increase as employees see the possibility of an upward mobility in their career graph.

Testing

Using the model of secret shoppers, it is not a bad idea to throw in a few ‘secret’ repair calls that can help you gauge the level of performance of the technicians. The objective is to understand where the technician needs more training and hand-holding and is to not a reason for punitive measures.

Timelines

What is the primary purpose of Quality Control? While the essential definition might remain same across all business models, its application differs according to the context.

For a field business, Quality Control not only is a way to ensure optimal customer relations but is also about productivity. Only when you eliminate the glitches, can you establish a model that runs smoothly with very rare misfires.

This is where development of timelines to monitor technicians’ productivity is a good idea. Through timelines, you can not only see the amount of tasks finished by each technician, but also gauge high and low traffic time zones and build a delivery model accordingly.

Feedback

Feedback is the most important element of Quality Control. It is always a good idea to invest some time, effort and money into the development of the best feedback model. By taking the help of experts, your feedback can be honest, authentic and lead to actual deliverables.

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One of the most important aspects of the service industry is also the one that is not given due importance-Quality Control.

One of the first remarks that a small service business entrepreneur is likely to make when questioned about Quality Control is that all the products that he offers undergo rigorous Quality Control measures and therefore, he is adhering to all stipulations.

It is exactly such an approach towards Quality Control that:

a) Stops small entrepreneurs from becoming the big players

b) Stops small entrepreneurs from becoming profitable and sustainable

Quality control in the technician business is not only about the equipment but also about the personnel. If a company with a team of 10-20 technicians is not able to effectively put in place Quality Control measures, it could lead to either poor customer relations or lower retention of employees.

So in the 21 st century when competition is on the rise and ineffective or poorly received services can take away your entire customer base in mere days, how do you address personnel related Quality Control in a business model that primarily relies on field-service?

Induction

During the induction period, it is imperative that the technician realizes that his job is much more than fixing broken appliances. The PR aspect of the job, the ability to get honest feedback and the importance of continuous learning should be made known at the very onset of his tenure.

Management training

Even though a technician is on the field, he does need to know how the office works. Managementn trainings organized at least annually achieve two important goals-

a) It gives the technician a 360 degree view of the operations and acclimatizes him towards a business-like approach to his job.

b) Retention rates increase as employees see the possibility of an upward mobility in their career graph.

Testing

Using the model of secret shoppers, it is not a bad idea to throw in a few ‘secret’ repair calls that can help you gauge the level of performance of the technicians. The objective is to understand where the technician needs more training and hand-holding and is to not a reason for punitive measures.

Timelines

What is the primary purpose of Quality Control? While the essential definition might remain same across all business models, its application differs according to the context.

For a field business, Quality Control not only is a way to ensure optimal customer relations but is also about productivity. Only when you eliminate the glitches, can you establish a model that runs smoothly with very rare misfires.

This is where development of timelines to monitor technicians’ productivity is a good idea. Through timelines, you can not only see the amount of tasks finished by each technician, but also gauge high and low traffic time zones and build a delivery model accordingly.

Feedback

Feedback is the most important element of Quality Control. It is always a good idea to invest some time, effort and money into the development of the best feedback model. By taking the help of experts, your feedback can be honest, authentic and lead to actual deliverables.

Get 30-days free trial!

Dozens of field service businesses improved their results. What are you waiting for!